Manager, Key Accounts and Implementation APAC

Kwai Fong, Hong Kong


Requisition ID: POSTING-3-82191
会社: FedEx Trade Networks APAC
Job Title: Manager, Key Accounts and Implementation APAC
職務補充依頼 ID: RC98188
Unit 801, Metroplaza Tower 1
Kwai Fong, Hong Kong

職務タイプ: Regular
職務系列: FTN: Operations Management

Job Description

Job Description Summary

  • Assist to lead the Key Accounts & Implementation function in APAC
  • To manage the operational performance and processes on behalf of a number of Key Accounts assigned in APAC.
  • Identify the customer expectation and develop the desk level procedures.  Ensure operations execute and enforcing compliance towards the customer KPI. 
  • Monitor the implementation progress and customer satisfaction level of onboarding new business.  
  • Responsible to lead the Account Implementation process for Complex Accounts at Regional Level.
  • Communicate with Countries, stations and operations head in obtaining market intelligence such as space situation, flight schedule changes, local contractors strike / interruption etc and channel it to customers.


  • Regular customer visits or conference calls for services review, new project implementation and quarter end preparation, new product introduction (NPI) & quarterly services review with assigned customers.
  • Create and disseminate the SOP, and make sure operations aware of and in compliance with the key accounts procedure and KPI.
  • Conduct briefing session to ensure operations efficiency and SOP compliance within the Region.
  • Ensure and manage the execution of Account Implementation smoothly within APAC and provide support to other regions. 
  • Lead the operation team to provide Corrective Actions and Preventive Actions Plan for any operational issues.  To enhance process efficiency and effectiveness.
  • Act as back-up in the absence of Senior Manager, Key Accounts and Implementation APAC in handling the designated key accounts.


44 working hours per week.

  • Bachelor’s degree or +10 years freight forwarding experience (at least 5 years supervisory level)

Experience & knowledge:
  • Seven (7) years professional experience in international transportation coordinating air and ocean transport operations.
  • Two (2) years relevant Key Accounts & Implementation experience preferred
  • Familiar with Microsoft Office Applications.

  • Strong basic management, human relations and communication skills.
  • Self discipline and self motivated.
  • Can work independently with minimal supervision.
  • Fluent in English, Mandarin and local languages.


FedEx Trade Networksは、企業が世界中の市場に参入できるようにする電子商取引、貨物輸送、輸出入サービスを提供しています。 彼らは、包括的な国際海上および航空貨物輸送、地上輸送および流通、関税仲介、貿易および税関諮問サービス、高度な電子商取引および貿易円滑化ソリューションを提供することにより、あらゆる規模の顧客が商品を世界的に輸送する複雑さを解決するのを助けます。







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