FedEx 職業

Manager, Key Accounts and Implementation APAC

Kwai Fong, Hong Kong


Requisition ID: POSTING-3-82191
公司: FedEx Trade Networks APAC
Job Title: Manager, Key Accounts and Implementation APAC
職務申請 ID: RC98188
Unit 801, Metroplaza Tower 1
Kwai Fong, Hong Kong

職務類型: Regular
職系: FTN: Operations Management

Job Description

Job Description Summary

  • Assist to lead the Key Accounts & Implementation function in APAC
  • To manage the operational performance and processes on behalf of a number of Key Accounts assigned in APAC.
  • Identify the customer expectation and develop the desk level procedures.  Ensure operations execute and enforcing compliance towards the customer KPI. 
  • Monitor the implementation progress and customer satisfaction level of onboarding new business.  
  • Responsible to lead the Account Implementation process for Complex Accounts at Regional Level.
  • Communicate with Countries, stations and operations head in obtaining market intelligence such as space situation, flight schedule changes, local contractors strike / interruption etc and channel it to customers.


  • Regular customer visits or conference calls for services review, new project implementation and quarter end preparation, new product introduction (NPI) & quarterly services review with assigned customers.
  • Create and disseminate the SOP, and make sure operations aware of and in compliance with the key accounts procedure and KPI.
  • Conduct briefing session to ensure operations efficiency and SOP compliance within the Region.
  • Ensure and manage the execution of Account Implementation smoothly within APAC and provide support to other regions. 
  • Lead the operation team to provide Corrective Actions and Preventive Actions Plan for any operational issues.  To enhance process efficiency and effectiveness.
  • Act as back-up in the absence of Senior Manager, Key Accounts and Implementation APAC in handling the designated key accounts.


44 working hours per week.

  • Bachelor’s degree or +10 years freight forwarding experience (at least 5 years supervisory level)

Experience & knowledge:
  • Seven (7) years professional experience in international transportation coordinating air and ocean transport operations.
  • Two (2) years relevant Key Accounts & Implementation experience preferred
  • Familiar with Microsoft Office Applications.

  • Strong basic management, human relations and communication skills.
  • Self discipline and self motivated.
  • Can work independently with minimal supervision.
  • Fluent in English, Mandarin and local languages.


FedEx Trade Networks提供全球範圍內的電子商務、貨運代理、進出口服務。通過提供綜合國際海運和空運代理、地面運輸和派送、報關代理、貿易和報關諮詢服務,以及先進的電子商務和貿易便利化解決方案,我們幫助各種規模的客戶解決全球運輸貨物的複雜問題。


員工 - 服務 - 利潤。我們在意我們的員工,所以員工能夠提供完美的服務給我們的顧客,由此顧客給予聯邦快遞足以成長的利潤。我們在同業中的成功源自於員工。透過員工 - 服務 - 利潤的哲學,我們擁有鼓勵員工創新的工作環境,以提供顧客盡所能最高質量的服務。





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