FedEx Careers

Premier Customer Care Specialist

ANGELES CITY, Philippines
Customer Service

Job Description

Requisition ID: POSTING-3-83536
Company: FedEx Express APAC
Job Title: Premier Customer Care Specialist
Job Requisition Number: RC98264
ANGELES CITY, Philippines

Job Category: Customer Service
Time Type: Full Time
Job Type: Regular

Premier Customer Management, Basic Process Onboarding, Business Reviews, Customer Support Readiness & Training, Customers Requirement Gathering Process, Design and Deliver Customized/Tailor Made Solutions, Driving Customer Quality, Escalated Issue Resolution, Issue Resolution, Oversee All Representative Activities (including Coaching & Monitoring), Relationship Management, Revenue Achievement/Growth, Run and Provide Customized Reporting, SOP Development, Specialty Product Support, Tracking & Monitoring Solutions (including Prevention)

Education: Bachelor’s degree or equivalent
Experience: Three (3) years of customer contact experience

The Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the world's top 500 companies and the World’s Most Admired Companies by "Fortune" magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.