FedExキャリア

Quality Assurance Specialist

Republic of Korea
Operations


仕事内容

Requisition ID: POSTING-3-84023
会社: FedEx Express APAC
Job Title: Quality Assurance Specialist
職務補充依頼 ID: RC93670
勤務地:
Republic of Korea

カテゴリー: Operations
職務タイプ: Regular
人材募集の終了日: 2018-10-28

To promote quality awareness and adherence to corporate assurance programs and procedures so as to improve overall department operational performance.


1. Quality Assurance Management Planning & Program Development

  • Support the identification of gaps in current quality programming through data collection, reporting, and observation
  • Gather, analyze and report findings to monitor performance to management and develop action plans; provide service performance reports and trend analysis to management
  • Establish operations and corrective action plans procedures based on best practices; take corrective and preventive actions
  • Support the development of Quality Management Systems to comply with relevant ISO and customer requirements
  • Develop and communicate standards and quality measures in order to promote quality awareness among employees
  • Lead and facilitate Quality Action Teams; train Quality Action Team members on concepts, develop training materials
2. Quality Audit & Process Support
  • Conduct and maintain ISO/GDP certification; prepare operations for audit, develop corrective action plans for non-compliance situations, provide ISO briefings to employees in order to ensure corporate and ISO compliance.
  • Plan, schedule and conduct internal and external customer audits
  • Conduct process reviews and follow up to identify operational needs, draft methodologies and processes, research best practices and recommend solutions to improve processes.
  • Conduct special safety site audits required for warehousing in certain countries (e.g. tsunami, air pollution, fire)
  • Conduct quantitative analyses relating to quality matters to support the business
  • Design job aids for front-line employees; evaluate effectiveness of corrective action plan procedures and job aids
  • To conduct supplier qualification activities such as supplier quality audit and vendor assessments
  • Implement and maintain necessary ISO-related documentation such as SOP and WI
3. Quality Training
  • Review service performance to determine training needs
  • Design training program and materials
  • Train managers and operations in best practices and continuous improvement
  • Deliver briefings to enhance employees’ awareness and understanding of quality concepts
  • Coach operations employees in service requirements
  • Communicate the impact of quality for employee awareness and understanding
  • Enhance employee understanding of reporting indices and expected standards


企業

フェデックスは世界最大級の国際航空貨物輸送会社であり、常に“フォーチュン”誌による世界のトップ企業500や最も賞賛される会社として選ばれています。フェデックスは220を超える国と地域で、迅速で信頼できるサービスを提供しています。

フェデックスに関する詳細は、こちらのページをご参照下さい。

企業理念

People(人)—Service(サービス)—Profit(利益)。会社が社員(人)を第一に考えることにより、社員はお客様へより良いサービスを提供する。その結果、会社を成功に導くために必要な利益が還元される。私たちの成功は全て社員の貢献によるものです。この理念をもとに、お客様に最高のサービスをお届けするため、常に新たなチャレンジができる職場環境を提供します。そして社員の幸福感を満たし会社への貢献度を評価します。

カルチャー

私たちは、革新性、誠実性、そして確実性を重要視しています。私たちの経営方針やプログラムはそれらを基礎として作成されており、全社員に対しても最善の形となってもたらされています。

ミッション

私たちは、国際航空貨物輸送業界の中で、ベストのサービス、ベストのブランドを保有するベストな会社になることを目指しています。