FedEx 커리어

Quality Assurance Specialist

Republic of Korea
Operations


직업 설명

Requisition ID: POSTING-3-84023
회사: FedEx Express APAC
Job Title: Quality Assurance Specialist
인력충원요청 ID: RC93670
위치:
Republic of Korea

범주: Operations
직무 유형: Regular
채용공고 종료일: 2018-10-28

To promote quality awareness and adherence to corporate assurance programs and procedures so as to improve overall department operational performance.


1. Quality Assurance Management Planning & Program Development

  • Support the identification of gaps in current quality programming through data collection, reporting, and observation
  • Gather, analyze and report findings to monitor performance to management and develop action plans; provide service performance reports and trend analysis to management
  • Establish operations and corrective action plans procedures based on best practices; take corrective and preventive actions
  • Support the development of Quality Management Systems to comply with relevant ISO and customer requirements
  • Develop and communicate standards and quality measures in order to promote quality awareness among employees
  • Lead and facilitate Quality Action Teams; train Quality Action Team members on concepts, develop training materials
2. Quality Audit & Process Support
  • Conduct and maintain ISO/GDP certification; prepare operations for audit, develop corrective action plans for non-compliance situations, provide ISO briefings to employees in order to ensure corporate and ISO compliance.
  • Plan, schedule and conduct internal and external customer audits
  • Conduct process reviews and follow up to identify operational needs, draft methodologies and processes, research best practices and recommend solutions to improve processes.
  • Conduct special safety site audits required for warehousing in certain countries (e.g. tsunami, air pollution, fire)
  • Conduct quantitative analyses relating to quality matters to support the business
  • Design job aids for front-line employees; evaluate effectiveness of corrective action plan procedures and job aids
  • To conduct supplier qualification activities such as supplier quality audit and vendor assessments
  • Implement and maintain necessary ISO-related documentation such as SOP and WI
3. Quality Training
  • Review service performance to determine training needs
  • Design training program and materials
  • Train managers and operations in best practices and continuous improvement
  • Deliver briefings to enhance employees’ awareness and understanding of quality concepts
  • Coach operations employees in service requirements
  • Communicate the impact of quality for employee awareness and understanding
  • Enhance employee understanding of reporting indices and expected standards


기업…

FedEx 는 세계 최대의 국제특송 서비스 업체 중 하나로서 포춘지를 통해 세계에서 가장 존경 받는 기업이자 세계 500대 기업 중 한 업체로서 지속적으로 선정되어 왔습니다. FedEx는 220개 이상의 국가와 지역에서 빠르고 안정적인 운송서비스를 제공합니다.

FedEx에 대한 추가적인 정보를 원하시면 이 페이지를 클릭하십시오.

철학…

사람-서비스-이윤(People-Service-Profit). 우리는 사람을 보살피고, 그 사람(직원)이 고객에게 완벽한 서비스를 제공하며, 그 고객은 FedEx가 성공하기 위해 필요한 이윤을 가져다 줍니다. 산업에서 우리의 성공은 우리 직원들로부터 비롯됩니다. 사람-서비스-이윤(People-Service-Profit)철학을 통해 우리는 직원들이 고객에게 가장 최상의 서비스 질을 제공하면서 혁신을 추구할 수 있도록 돕는 업무환경을 갖고 있습니다. 우리는 직원들의 복리후생에 관심을 갖고, 기업에 대한 공헌에 가치를 둡니다.

문화…

FedEx는 혁신, 정직성, 약속을 존중합니다. 우리는 직원 개인에게서, 그리고 팀에서 최대의 장점을 이끌어 낼 공식적인 정책과 절차, 그리고 프로그램을 갖고 있습니다.

사명…

FedEx는 업계 최고의 서비스와 브랜드를 가지고 가장 일하기 좋은 회사가 되기 위해 열심히 노력합니다.