FedEx 职业

Quality Assurance Specialist

Republic of Korea
Operations


职位描述

Requisition ID: POSTING-3-84023
职务名称: FedEx Express APAC
Job Title: Quality Assurance Specialist
职务申请 ID: RC93670
地点:
Republic of Korea

类别: Operations
职务类型: Regular
发布结束日期: 2018-10-28

To promote quality awareness and adherence to corporate assurance programs and procedures so as to improve overall department operational performance.


1. Quality Assurance Management Planning & Program Development

  • Support the identification of gaps in current quality programming through data collection, reporting, and observation
  • Gather, analyze and report findings to monitor performance to management and develop action plans; provide service performance reports and trend analysis to management
  • Establish operations and corrective action plans procedures based on best practices; take corrective and preventive actions
  • Support the development of Quality Management Systems to comply with relevant ISO and customer requirements
  • Develop and communicate standards and quality measures in order to promote quality awareness among employees
  • Lead and facilitate Quality Action Teams; train Quality Action Team members on concepts, develop training materials
2. Quality Audit & Process Support
  • Conduct and maintain ISO/GDP certification; prepare operations for audit, develop corrective action plans for non-compliance situations, provide ISO briefings to employees in order to ensure corporate and ISO compliance.
  • Plan, schedule and conduct internal and external customer audits
  • Conduct process reviews and follow up to identify operational needs, draft methodologies and processes, research best practices and recommend solutions to improve processes.
  • Conduct special safety site audits required for warehousing in certain countries (e.g. tsunami, air pollution, fire)
  • Conduct quantitative analyses relating to quality matters to support the business
  • Design job aids for front-line employees; evaluate effectiveness of corrective action plan procedures and job aids
  • To conduct supplier qualification activities such as supplier quality audit and vendor assessments
  • Implement and maintain necessary ISO-related documentation such as SOP and WI
3. Quality Training
  • Review service performance to determine training needs
  • Design training program and materials
  • Train managers and operations in best practices and continuous improvement
  • Deliver briefings to enhance employees’ awareness and understanding of quality concepts
  • Coach operations employees in service requirements
  • Communicate the impact of quality for employee awareness and understanding
  • Enhance employee understanding of reporting indices and expected standards


我们的企业

联邦快递是全球规模最大的快递运输公司之一,并且持续获选为世界500大企业以及《财富杂志》全球最受尊崇公司之一。联邦快递提供迅速且可靠的快递服务,范围包括全世界超过 220 个国家及地区。

更多关于联邦快递的信息,请参阅本页。

我们的哲学

员工 - 服务 - 利润。我们在意我们的员工,所以员工能够提供完美的服务给我们的顾客,由此顾客给予联邦快递足以成长的利润。我们在同业中的成功源自于员工。透过员工 - 服务 - 利润的哲学,我们拥有鼓励员工创新的工作环境,以提供顾客尽所能最高质量的服务。

我们的文化

我们推崇创新、正直和承诺。我们有许多正式的政策、程序和方案来鼓励我们的员工个人或团队的最佳表现。

我们的使命

我们力求成为同业中,致力于提供顶尖服务和成为领导品牌的最佳企业。