FedEx 職業

Quality Assurance Specialist

Republic of Korea
Operations


職位描述

Requisition ID: POSTING-3-84023
職稱: FedEx Express APAC
Job Title: Quality Assurance Specialist
職務申請 ID: RC93670
地點:
Republic of Korea

類別: Operations
職務類型: Regular
公告結束日期: 2018-10-28

To promote quality awareness and adherence to corporate assurance programs and procedures so as to improve overall department operational performance.


1. Quality Assurance Management Planning & Program Development

  • Support the identification of gaps in current quality programming through data collection, reporting, and observation
  • Gather, analyze and report findings to monitor performance to management and develop action plans; provide service performance reports and trend analysis to management
  • Establish operations and corrective action plans procedures based on best practices; take corrective and preventive actions
  • Support the development of Quality Management Systems to comply with relevant ISO and customer requirements
  • Develop and communicate standards and quality measures in order to promote quality awareness among employees
  • Lead and facilitate Quality Action Teams; train Quality Action Team members on concepts, develop training materials
2. Quality Audit & Process Support
  • Conduct and maintain ISO/GDP certification; prepare operations for audit, develop corrective action plans for non-compliance situations, provide ISO briefings to employees in order to ensure corporate and ISO compliance.
  • Plan, schedule and conduct internal and external customer audits
  • Conduct process reviews and follow up to identify operational needs, draft methodologies and processes, research best practices and recommend solutions to improve processes.
  • Conduct special safety site audits required for warehousing in certain countries (e.g. tsunami, air pollution, fire)
  • Conduct quantitative analyses relating to quality matters to support the business
  • Design job aids for front-line employees; evaluate effectiveness of corrective action plan procedures and job aids
  • To conduct supplier qualification activities such as supplier quality audit and vendor assessments
  • Implement and maintain necessary ISO-related documentation such as SOP and WI
3. Quality Training
  • Review service performance to determine training needs
  • Design training program and materials
  • Train managers and operations in best practices and continuous improvement
  • Deliver briefings to enhance employees’ awareness and understanding of quality concepts
  • Coach operations employees in service requirements
  • Communicate the impact of quality for employee awareness and understanding
  • Enhance employee understanding of reporting indices and expected standards


我們的企業

聯邦快遞是全球規模最大的快遞運輸公司之一,並且持續獲選為世界500大企業以及《財富雜誌》全球最受尊崇公司之一。聯邦快遞提供迅速且可靠的快遞服務,範圍包括全世界超過 220 個國家及地區。

更多關於聯邦快遞的資訊,請參閱本頁。

我們的哲學

員工 - 服務 - 利潤。我們重視我們的員工,希望藉著員工給我們的顧客提供完美的服務,從而給予聯邦快遞足以令我們成長的利潤。我們在同業中的成功歸功於員工。透過員工 - 服務 - 利潤的哲學,我們擁有鼓勵員工創新的工作環境,盡所能給顧客提供最高品質的服務。

我們的文化

我們推崇創新、正直和承諾。我們有許多正式的政策、程序和方案來鼓勵我們的員工就個人及團隊層面達成的最佳表現。

我們的使命

我們力求成為同業中,致力於提供頂尖服務和成為領導品牌的最佳企業。