FedEx Careers

Premier Customer Care Team Lead

Angeles City, Philippines
Customer Service

Job Description

Requisition ID: POSTING-3-87469
Company: FedEx Express APAC
Job Title: Premier Customer Care Team Lead
Job Requisition Number: RC95818
Angeles City, Philippines

Job Category: Customer Service
Time Type: Full Time
Job Type: Regular

Customer Support, Oversee All Representative Activities (including coaching & monitoring with support of QA team), Manage Escalations, Audit Process Compliance, Audit Contact Quality, Bookings, Enquiries (Ad Hoc), Tracking & Monitoring Solutions (Including Prevention), Relationship Management, Account Creation, Basic Process Onboarding, Inquiry, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team)

Education: Secondary education or equivalent
Experience: Four (4) years work experience in customer service and interaction

The Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the world's top 500 companies and the World’s Most Admired Companies by "Fortune" magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.