FedEx Careers

Sr Mgr Global Sales Operations

Memphis, Tennessee

Job Description

Requisition ID: POSTING-3-96573
Company: FedEx Trade Networks
Job Title: Sr Mgr Global Sales Operations
Job Requisition Number: RC113736
Time Type: Full Time
Job Type: Regular
Primary Job Posting Location:
6055 Primacy Parkway
Memphis, Tennessee 38119
United States

Posting Date: 2018-11-16

Responsible for the Global Sales Operations team and all of their efforts, work products, projects and programs including but not limited to: sales performance reporting; compensation processing and reporting; Sales technology platforms; project oversight, compensation design and analysis, performance data and reporting; program management; sales performance analytics; sales organization design and alignments (simulations). In addition, the Senior Manager will provide mentoring and coaching to the second department manager to build department continuity and competency. Bachelor’s degree/equivalent, preferably in business administration. MBA highly preferred. Five (5) years management experience in Sales operations role to include direct experience in leading teams and initiatives in Sales organizational design, Sales role definition, definition and production of Sales performance KPI’s and experience in Sales goal setting and variable compensation design. This position requires strong skills in basic management, communications (written and verbal) as well as project oversight responsibilities. In addition, demonstrable expertise and understanding in the use of computing tools including competency in SQL, SAS, Excel, Access, Tableau and PowerPoint. Direct experience and knowledge of the FedEx Sales organization strongly preferred. Must be able to design, develop and implement programs, tools and metrics focused on improved overall sales performance.

Oversees the overall administration of programs including sales performance reporting, performance analytics, and development and reporting of metrics. Responsible for selecting, training, motivating, and developing a staff of 5+ professionals. Serves as quality manager for FTN sales administration, which involves implementation, training and project management of quality driven management program. Manages the design, development, reporting and analysis of sales compensation programs and sales organization alignments and assignments. Works with sales executive management to establish annual sales revenue goals. Liaise with sales management/leadership to understand the support, reporting and program necessary to enable the sales organization to achieve their goals and objectives. Oversees the overall administration of special projects assigned to the department focused on driving improved sales performance against specific performance objectives. Reports project status and inter-dependencies to all impacted groups and recommends alternative plans, when necessary, to maximize effectiveness. Participates on various committees and project teams, which requires interfacing with all levels of management from multiple operating companies. Provides support for and participates in the design, development, implementation, and follow-up of projects related to sales planning & compensation (internal and external) and support. Facilitates and participates in bi-weekly department meetings to provide clear direction on team assignments, identifies obstacles and barriers and communicates the strategic objectives. Maintains and updates weekly department project tracking to ensure deliverables are on time and completed as planned.

FedEx Trade Networks provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Trade Networks, Inc. will be rewarding. We look forward to hearing from you!

FedEx Trade Networks, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Trade Networks, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English ( and Spanish ( before proceeding with your job application. Click here to read the Right to Work Notice available in English ( and Spanish ( Additional information about the E-Verify program can also be found at

Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Trade Networks Legal Department.

Import Notice to All Applicants: FedEx Trade Networks Transport and Brokerage, Inc. is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."

FTN will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Trade Networks will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.