FedEx Careers

Sr. Import Coordinator - 2nd Shift

Tonawanda, New York

Job Description

Requisition ID: RC45769-5
Company: FedEx Trade Networks
Job Title: Sr. Import Coordinator - 2nd Shift
Job Requisition Number: RC45769
Time Type: Full Time
Job Type: Regular
Primary Job Posting Location:
170 Cooper Ave
Tonawanda, New York 14150
United States

Posting Date: 2018-07-02
Job Posting End Date: 2018-07-20

This position is responsible for maintaining a queue of assigned work to departmental standards, handling a large volume of inbound/outbound calls, and resolving clearance issues for cage release and freight movement in a time-sensitive Express Clearance Operations environment. Agent must be able to research, analyze and interpret conditions of regulations, and ensure full compliance with all rules and regulations relative to trade compliance and PGA’s. Agent must quickly and effectively work to resolve compliance discrepancies with the paperwork and submit the needed entry to CBP and/or FDA. Agent will play a vital role, liaising between various internal/external customers via phone, fax, or email to obtain needed documentation and ensure clearance of the shipment. Agents should deliver exceptional customer service by building and maintaining positive customer relations. Agents should be able to project a professional image and are expected to comply with CBP and FTN policies and procedures, while exemplifying FedEx’s Core Values. Increase revenue stream by ensuring excellent customer satisfaction thus prompting the customer to return to the FedEx OpCo’s with future business


Researches, analyzes and interprets regulations, guidelines and rulings of US Customs and FTN Policies & Procedures to determine the harmonized tariff number, any applicable special tariff treatment and to ensure full compliance with all rules and regulations relative to US Customs regulatory compliance and any applicable participating government agencies to ensure timely and accurate Customs clearance of FedEx Express caged shipments.

Maintains a thorough understanding and effectively utilizes the internet and US Customs and FedEx systems to properly complete and electronically submit entry to CBP.

Verifies the completion and accuracy of import documentation submitted by the importer/exporter and accurately processes entries and transmits documentation electronically to US Customs, paying close attention to details, including whether the shipment qualifies for special tariff treatment, reduced duty rates, etc. and to ensure all government agency regulations are followed. Works to resolve Customs inquiries and rejects, as well as responds to requests for entry corrections prior to final entry summary.

Updates and maintains accurate customer interaction and transaction records and also records the queries, comments and complaints via FedEx and FTN Systems. Ensures the completion and retention of accurate documentation and customer correspondence (i.e. fax, email) for all shipments worked.

Provides excellent customer service by communicating promptly and professionally with both internal and external customers, via telephone or email to answer inquiries and discuss import regulations and requirements in order to resolve deficiencies in import paperwork and formulates resolution in a timely and accurate manner.

Works directly with origin and destination stations, FedEx HUB locations, and FedEx call centers in all countries via email, trace, and phone correspondence as needed to obtain any missing documentation required to clear the freight through US Customs in a timely manner for release and delivery.

Enters importer number (company EIN or individual SSN) data and maintains database elements of existing/new customers or potential importers via FedEx and FTN systems and submits required information electronically to US Customs.

Responds to a high volume of inbound/outbound calls in a polite and professional manner and maintains performance criteria in accordance with agreed-upon departmental standards. Also maintains uniform business practices and procedures to ensure compliance with U.S. Customs and PGA laws and regulations, as well as all FedEx and FTN Guidelines, policies and expectations. Analyzes import documentation, updates trace comments and contacts the external customer on a daily basis for all shipments assigned to the agent.

Identifies, evaluates and solves the issues of customers rapidly and precisely and informs the customer regarding the problem, with continued follow-up as needed to resolve. Also, responds promptly to inquiries by FedEx Express and Express customers about the clearance of shipments.

Follows-up on complicated customer calls where required. Directs the requests and solves the issues for the customer in an efficient and timely manner. Identifies and escalates priority issues and reports to the appropriate level of management any and all irate customers and/or system issues. Evaluates Non-FTN related customer concerns unrelated to brokerage clearance and directs to the appropriate FedEx resource. 

Arranges for special delivery of imported freight, by making certain the appropriate paperwork is provided for timely shipment movement. Also arranges for retrieval or voluntary entry of freight that has not properly cleared US Customs and/or PGA.

Adjusts daily work performance to fluctuating volumes up to 150% more than the expected daily average. Maintains a base knowledge with the potential to perform and assist as needed with peer groups. Provides additional support to peer groups as needed to assist with fluctuating volume levels.

Monday through Friday from 3:30 p.m. to 12:00 a.m.

FedEx Trade Networks provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Trade Networks, Inc. will be rewarding. We look forward to hearing from you!

FedEx Trade Networks, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Trade Networks, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English ( and Spanish ( before proceeding with your job application. Click here to read the Right to Work Notice available in English ( and Spanish ( Additional information about the E-Verify program can also be found at

Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Trade Networks Legal Department.

Import Notice to All Applicants: FedEx Trade Networks Transport and Brokerage, Inc. is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."

FTN will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Trade Networks will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.