Sales Support Specialist
Requisition ID: RC68709-1
Job Title: Sales Support Specialist
Job Requisition Number: RC68709
Time Type: Full Time
Job Type: Regular
Primary Job Posting Location:
15018 132nd Avenue
Jamaica, New York 11434
Posting Date: 2018-06-12
Job Posting End Date: 2018-08-03
Support global transportation and brokerage sales efforts by working with regional field, world-wide account managers (wwam), and international sales executives within all FedEx sales organizations to reduce corrupted sales time. Proactively support customers' needs and provide a resource for problem resolution when necessary. Act as a liaison between sales and all other departments within FedEx Trade Networks to contribute to customer retention and new sales.
Revenue attainment support; activities will help support the revenue growth for new and existing customers. Provides support for accounts which are larger revenue opportunities. Prepare transportation quotes for new business opportunities for FedEx services sales teams primarily and FedEx Trade Networks sales teams secondarily. Also support customers acquired by this team historically, as needed. Collaborate with sales, domestic and offshore operations, and regional service providers to evaluate opportunities and assist in problem resolution. Develop and maintain effective working relationships with internal and external customers; solicit feedback from customers and search for ways to increase customer satisfaction. Assume responsibility for creating realistic customer expectations and timelines, as well as ensure problems are resolved or elevated appropriately. Coordinate pricing processes for customer spot quotes, rfq, rfp. Engage appropriate operations teams or cpd to provide competitive pricing, with the goal of increasing FedEx trade network-s customer base. Develop effective working relationships with cross-functional teams, sales, gateway, product, operations, and overseas offices and agents. Maintain extensive, detailed reporting to allow analysis of business close rates, pricing competitiveness, quote turnaround times and market feedback. Assist with implementation of new accounts. Work with local or gateway operations teams to ensure that new customer transition and transportation process is handled appropriately and expeditiously. Create records, record opportunities, sales calls & results in the FedEx Trade Networks salesforce tool using documented procedures. Maintain departmental reporting to allow analysis of close ratio by lead source and tracking of call expectations.
Associate's degree or equivalent. 1-2 Years of previous sales or customer service experience. 3-5 Years of experience with international trade services preferred, with an emphasis on freight forwarding, air & ocean transportation, customs brokerage and general movement of international cargo. Very good listening skills in order to identify customer needs. Good communication and presentation skills to offer solutions to customer needs and resolve or appropriately elevate problems. Requires an individual who is self-motivated and works well with minimal supervision to provide strong sales support, maintain detailed reporting, and assist in process improvement analysis. Well established organizational and time management skills are necessary to reduce corrupted selling time. Strong self-confidence is necessary to develop relationships in a highly competitive and price sensitive environment. Ability to multi-task. Bi-lingual preferred.
FedEx Trade Networks provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Trade Networks, Inc. will be rewarding. We look forward to hearing from you!
FedEx Trade Networks, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.
FedEx Trade Networks, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster.pdf) and Spanish (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) before proceeding with your job application. Click here to read the Right to Work Notice available in English (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster.pdf) and Spanish (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster_ES.pdf). Additional information about the E-Verify program can also be found at www.uscis.gov.
Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Trade Networks Legal Department.
Import Notice to All Applicants: FedEx Trade Networks Transport and Brokerage, Inc. is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made.
Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."
FTN will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Trade Networks will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.