FedEx Careers

Merchant Support Advisor

St Petersburg, Florida
Electronic Commerce

Job Description

Requisition ID: RC70131-1
Company: FedEx Trade Networks
Job Title: Merchant Support Advisor
Job Requisition Number: RC70131
Time Type: Full Time
Job Type: Regular
Primary Job Posting Location:
10040 18th Street N.
St Petersburg, Florida 33716
United States

Posting Date: 2018-06-25
Job Posting End Date: 2018-09-25

To provide knowledge, testing, programming, and technology related support to merchants and internal teams related to FedEx Cross Border e-Commerce software solutions.

Assists merchants with on-going technology support (primarily development teams) with programming, testing, and debugging their implementation of our SDK, API, SOAP requests, etc. Maintain merchant relationships by providing issue triage and monitoring service level agreement. Work with internal IT resources (developers, network and database administrators) to determine system requirements, assist with testing and troubleshooting, and system monitoring. Serve as communication link between various areas of Cross Border including Information Systems, Sales, Marketing, Customer Support and Operations to include gathering and preparing data for internal and external use. Stay current with technology practices and tools to remain effective assisting merchants and to apply internal tools and workflows. Communicate effectively with both technical and non-technical staff.
Bachelor’s Degree/Equivalent in computer science or computer technology. Five (5) years experience in a technology environment including broad experience and understanding of all components of modern e-Commerce websites including server and client side code, frameworks, e-Commerce and CMS platforms, SOAP REST API’s, data types, networking, and security. Familiarity with associated tools such as FTP, SSH, proxies, browser inspection tools, and postman. Development and coding experience required. Strong human relations, communications and analytical skills are required. Proficiency with Microsoft Office, Excel, and Powerpoint. Ability to organize and prioritize multiple tasks; excellent organizational skills.

FedEx Trade Networks provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Trade Networks, Inc. will be rewarding. We look forward to hearing from you!

FedEx Trade Networks, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Trade Networks, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English ( and Spanish ( before proceeding with your job application. Click here to read the Right to Work Notice available in English ( and Spanish ( Additional information about the E-Verify program can also be found at

Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Trade Networks Legal Department.

Import Notice to All Applicants: FedEx Trade Networks Transport and Brokerage, Inc. is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."

FTN will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Trade Networks will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.