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Req ID: RC725373

LM007: Service Agent II

  • Company: Federal Express Corporation LAC
  • Category: Professional
  • Employment Type: Full Time
  • Worker Sub-Type: Regular
  • Scheduled Weekly Hours: 42
  • Remote: No
  • Location: Toluca, Méxic 50200, Mexico


"Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Lead or senior levels of these positions may:
• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedure"

General job description:
• Assists customer by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service.
• Types or otherwise prepares various operations reports.
• Handles customers with packages in cage.
• Maintains and audits records and files as assigned (airway bills).
• Review airway bills and register as necessary. Interfaces with customers on customs related issues.    

• Provides administrative and clerical support to Station Ops Manager.
• Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.
• Maintains neat and clean appearance of the workplace/front counter, self and uniform. 
• Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.
• May be required to perform other duties as assigned

Minimum Requirements
Minimum education

• High School degree/Equivalent
• Proficiency in English (450 TOEIC points)

Minimum Experience
• Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent

Minimum Required skills:
• Ability to lift 70 lbs. (32 kgs) and to maneuver packages weighing up to 150 lbs. (68 kgs) with appropriate equipment
• Good general office skills required including typing, filing and computer literacy.
• Excellent communication, organizational and human relations skills
• Clear and articulate speaking voice.
• Clean cut and neat appearance
• Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test
• Able to work variable shifts 

Descripción de puesto adicional

Turno nocturno

Para aplicar a esta vacante, deberás cargar en tu aplicación de Workday:

• CV actualizado
• Carta de presentación
• Semanas cotizadas IMSS (externo)
Excelente actitud de servicio para clientes internos y externos, excelente puntualidad y asistencia, conocimientos basicos de computacion y disponibilidad para aprender el manejo de tecnologia inteligente, que viva cerca del Aeropuerto Internacional de Toluca, disponibilidad para trabajar fines de semana, comunicacion verbal y trabajo en equipo.

Personal interno FedEx interesados en la vacante sube a workday tu curricula detallada, carta presentación de como cumples con el perfil y toeic vigente 450pts (examen Ingles), dentro de la vigencia del boletin. del 19 al 25 de Junio 24, se recomienda abordar al Gerente reclutante.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

  • 2020 Fortune’s World Most Admired Companies (14th)
  • 2019 Fortune’s Best Places to Work (15th)
  • 2019 Forbes’s One of the “Best Employers for Diversity”
  • 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
  • 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
  • 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
  • 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
  • 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.