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Req ID: RC717167

LM223: Customer Care Representative Associate

  • Company: Federal Express Corporation LAC
  • Category: Professional
  • Employment Type: Full Time
  • Worker Sub-Type: Regular
  • Scheduled Weekly Hours: 48
  • Remote: No
  • Location: 54769 Avenida de la Barranca, Cuautitlán, Méxic 54769, Mexico


To perform a variety of Customer Service duties to support efficient domestic express operations, responds to customer’s needs including scheduling of pick-ups, service information, tracing of shipments identification of problems and resolution through available information or transfer to source._x000D_
Answers call center customer inquiries on service features, delivery and pick-up operational procedures, payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements. Provides current package updates and basic follow-up activity in available computer systems. Initiates pick-up, supply delivery, shipment research, rate quotes, and exception requests. Assists in the resolution of customer complaints. Determines existence of service failures and requests refunds within established limits. Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every transaction.

High School Degree / Equivalent. Good general typing skills required. Must be computer literate. Clear and articulate speaking voice. Excellent human relations, communication, and telephones etiquette skills. Must successfully complete the Reading, Listening and Math Sections of the Basic Skills Test. Ability to understand English as determined by results on TOEIC exam-450 points. Ability to work variable shifts.

Interesados ingresar Currpiculum, Carta de Intención, Toeic vigente 450 puntos

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

  • 2020 Fortune’s World Most Admired Companies (14th)
  • 2019 Fortune’s Best Places to Work (15th)
  • 2019 Forbes’s One of the “Best Employers for Diversity”
  • 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
  • 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
  • 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
  • 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
  • 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.