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Req ID: P25-99202-1

Maintenance Service Manager

  • Company: Federal Express Corporation
  • Category: Maintenance
  • Employment Type: Full Time
  • Worker Sub-Type: Regular
  • Scheduled Weekly Hours:
  • Remote: No
  • Location: 8000 Cole Parkway, LENEXA, KS 66227, United States


Supervises a group of maintenance technicians engaged in performing corrective, predictive and preventative maintenance procedures to material handling equipment, controls systems, and associated scanning equipment by establishing performance expectations and managing to those expectations.

Essential Functions

  • Management responsibilities include, but not limited to: coaching, skills development, recognitions and rewards, performance management and staff productivity.
  • Plans, organizes, staffs, directs and controls the day-to-day operations of the department.
  • Ensures compliance and is responsible to address variances and other budget concerns.
  • Communicates the level of quality and safety expected in the performance of maintenance tasks in alignment with FedEx FedEx standards.
  • Ensures best practices for corrective and preventative maintenance procedures are followed including timely, accurate completion of the preventative maintenance program.
  • Manages the daily use of all Computerized Maintenance Management System (CMMS) activities (e.g. maintenance entry and processing work orders).
  • Provides technical expertise in the areas of sortation electrical and mechanical systems.
  • Completes quality audits of technician work tasks and communicate results.
  • Identifies and proposes improvements to the material handling system to improve operations.
  • Acquires bids from, and manages, vendors and suppliers, including building and FedExs maintenance, repair and improvement vendors.
  • Perform other duties as assigned.

Minimum Education

High School Diploma or GED required; Associate’s degree in light industrial such as electrical, mechanical engineering technology, etc., logistics management or related field preferred.

Minimum Experience

    Two (2) years industrial maintenance experience required (including maintenance support) plus six (6) (or four (4) years’ experience with relevant preferred degree) of combined industrial maintenance (including maintenance support) and/or people management experience required. Preferred experience to include:
  1. Two (2) years demonstrated experience leading project teams or supervising lower level employees 2. Previous experience or in-depth understanding of mechanical power transmission and/or electrical power or machine controls 3. Demonstrated ability to develop and implement Quality (QDM) driven equipment and/or process improvements

Software skills, including use of Microsoft Office software and web-based applications.

  • Effective verbal and written communication skills necessary to concisely communicate with all levels of management.
  • Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
  • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
  • Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
  • Ability to motivate a team to perform at the highest level by inspiring a shared vision and empowering them to act.
  • Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups.
  • Effective written and verbal communications skills that include the ability to concisely present information to operations management.
  • Understanding of mechanical and electrical design, layout fabrication and repair practices as they apply to power transmission and conveyor belt applications.
  • Knowledge of motors and motor control methods.
  • Experience with electrical and mechanical troubleshooting techniques.
  • Knowledge of PLC and computer controls systems.
  • Thorough understanding of the SWAK (Barcode Reader) control system.
  • Experience troubleshooting and repairing the label scanners.
  • Knowledge of applicable safety codes.
  • Ability to interpret electrical and mechanical schematic diagrams

Job Conditions


Preferred Qualifications:

Pay Transparency:


Additional Details:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact

Applicants have rights under Federal Employment Laws:

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: