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Req ID: P25-118366-1

Manager, Operations Performance

Professional
  • Company: FedEx Dataworks
  • Category: Professional
  • Employment Type: Full Time
  • Worker Sub-Type: Regular Remote Worker
  • Scheduled Weekly Hours:
  • Remote: Yes
  • Location:
    • 3660 Hacks Cross Road, Memphis, TN 38125-8800, United States
    • Remote

Description


About FedEx Dataworks:

Born out of FedEx, a pioneer that ships nearly 20 million packages a day and manages endless threads of information, FedEx Dataworks is an organization rooted in connecting the physical and digital sides of our network to meet today's needs and address tomorrow's challenges.

We are creating opportunities for FedEx, our customers, and the world at large by:

  • Exploring and harnessing data to define and solve true problems

  • Removing barriers between data sets to create new avenues of insight

  • Building and iterating on solutions that generate value

  • Acting as a change agent to advance curiosity and performance

At FedEx Dataworks, we are making supply chains work smarter for everyone.

Summary:

The Manager, Business Performance and Analytics will be responsible for the enablement of Dataworks outcomes through operations support and alignment, dynamic resource management, and operations analytics center of excellence.

This person will lead a team in establishing the infrastructure and running dynamic resource management where people move to the work and capacity is always known.  This team will also manage analysts that ensure initiatives and programs are tracking toward outcomes and performing as intended.

Responsibilities:

  • Measure the overall health of the organization, understand how each strategic initiative impacts the overall health of the organization, and provide transparency into the organization’s work to make informed decisions.

  • At a program level, ensure the right team (resources and capacity) is in place, alignment to the overall strategy exists, and supporting tools and templates are in place.

  • Identify continuous improvement opportunities, devising strategies, and leading your team through execution.

  • Leads a team to refine, run and enable the infrastructure that supports the smooth operations of the business

  • Leads the Operating health analytics across FedEx Dataworks to assess KPI’s, operating rhythms, and key insights to ensure progress to outcomes.

Skills / Abilities:

  • Self-starter, intellectually curious and bring the ability to transform various developments and actions into a synthesized set of strategies and business updates to a senior executive level audience.

  • Strong prior knowledge of project management or program management execution

  • Advanced problem-solving skills with the ability to work cross functionally to resolve issues and generate results among potentially conflicting constituencies

  • Strong analytical understanding to determine value, prioritization and/or critical problem-solving skills

  • Strong communication, coaching and presentation skills, including the ability to clearly and openly communicate status, issues/risks, and challenges presented to project, as well as ability to create clear and concise presentations

  • Ability to effectively operate within a fast pace, dynamic, complex and matrix organization

  • Ability to influence and build strong relationship across the organization

  • Create a culture and team dynamic to maximize a team environment

Minimum Qualifications:

  • Bachelor's Degree/equivalent. Has five to eight (5 - 8) years relevant work experience.

  • Self-directed leader with proven ability to Lead teams and Organizations and drive transformational change.

  • Strong analytics background using Power BI, Smartsheets, etc.

  • Ability to thrive in a fast paced, highly dynamic atmosphere, be unafraid of risks, and willing to fail fast to learn and succeed

  • Willingness to work a flexible schedule to accommodate business and travel requirements

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: Annual Range $120,720 to $181,080

Domicile Information: 

This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need. 

Application Criteria:

Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by July 15, 2024.

EEO Statement - FedEx Dataworks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status. Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact DataworksTalentAcquisition@corp.ds.fedex.com.


Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:


Born out of FedEx, a pioneer that ships nearly 20 million packages a day and manages endless threads of information, FedEx Dataworks is an organization rooted in connecting the physical and digital sides of our network to meet today's needs and address tomorrow's challenges.

We are creating opportunities for FedEx, our customers, and the world at large by:

  • Exploring and harnessing data to define and solve true problems
  • Removing barriers between data sets to create new avenues of insight
  • Building and iterating on solutions that generate value
  • Acting as a change agent to advance curiosity and performance

At FedEx Dataworks, we are making supply chains work smarter for everyone.

Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact DataworksTalentAcquisition@corp.ds.fedex.com.