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Req ID: RC728512

Manager People Operations - Malaysia

  • Company: Federal Express Corporation AMEA
  • Category: Professional
  • Employment Type: Full Time
  • Worker Sub-Type: Regular
  • Scheduled Weekly Hours: 44
  • Remote: No
  • Location: 1 Jalan Wan Kadir, Kuala Lumpur, Wilay 60000, Malaysia


People & Industrial Relations; People Advisory; Change Management Planning & Implementation; Labor relations advice and strategy; Employment and labor laws /regulatory compliance; Unions and collective agreement / work councils management; Discipline and dismissal; Employee complaints and grievance processing and mediation; Involuntary separation; Operational workforce planning; High-volume recruitment and hiring / RPO; Local Response Team (emergency responder); Workforce transition; Country lead for HR project implementation

Position: Manager People Operations

Company: Federal Express Services (Malaysia) Sdn Bhd

Work Location: Level 21 Menara LGB, 1 Jalan Wan Kadir, 60000 Kuala Lumpur, Malaysia    


Who we are  

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.  


This isn’t a place to get just a job. Here, you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet. 


Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence. 


Our Values 

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.


With one FedEx culture, we: 

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next 



  • FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
  • Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023
  • Malaysia Best Companies to Work for in Asia 2023


What you will do 

  • Lead a team of People Operations Professionals to provide strategic & practical Human Resource support & solutions to their assigned business units.
  • Maintaining expert knowledge on labor-related legislations, trends and business environment that can potentially have implications on the Company and give recommendations based on potential risks.
  • Support the Company’s Strategic Workforce Planning initiatives, advice management and partnering with them on strategic workforce planning, acquisition, and transition supported by high quality analysis and strong data to support objective of achieving business outcomes.
  • Collaborate with local Malaysia Leadership, APAC People Operations Management and International HR Center of Excellence teams in an AGILE manner to adapt, implement & perform change management of FedEx’s People strategies & initiatives to meet local requirements.


You will be a great fit if you

  • Have at least 5 years of progressive HR Experience including in a HR leadership position.
  • Experience with change management & data analytics would be an added advantage.
  • Possess a bachelor’s degree or equivalent in any discipline.
  • Knowledgeable in regard to Malaysia Employment Laws & matters of managing misconduct.
  • Successful candidate will be required to be based in Kuala Lumpur, Malaysia. Regular travel to other FedEx locations in Klang Valley and the rest of Malaysia may be required.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.