FedEx Careers

Business Solutions Advisor

Plano, Texas
Operations


Job Description

Requisition ID: 26086-313507
Job Number: 1937576BR
Employment Type: Regular Full-Time
Job Category: Operations
Shift: Daytime
Region: 000 : Corporate
Address Line 1: 7900 Legacy Drive
City: Plano
State: Texas
Zip Code: 75024

Position Summary

The Business Solutions Advisor is responsible for the successful solution design, validation, planning, management and execution of implementation for complex customer programs. This role provides post-implementation oversight and relationship management for select customers. This position directly supports the Field Sales organization, but also partners with the customer and cross-functionally within corporate and field operations to identify and deliver all program requirements.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Meet objectives for the Sales Solutions Design & Implementation team as set by the Sr. Manager, Sales Solutions Design & Implementation and prioritized in accordance with company strategy and Sales goals
Review, validate, analyze and design solutions for customer opportunities
Plan, manage, execute, and follow-up on customer implementations
Operate within guidelines as established for service levels, solution development, implementation planning & measurement, issue management, status reports, project completion and ongoing oversight. Adhere to published rules of engagement
Build and grow cross-functional relationships within the field and FSO in support of customer solutions design, development, implementation and growth/retention
Ensure customer solutions and sales implementation plans are developed and administered in accordance with established sales agreements and company policies/procedures. Escalate potential issues, including problems with replication/sustainability
Lead coordination of customer-facing resources, communications, readiness assessment, risk mitigation and transition to operations and/or oversight resource
Ensure customers are trained to utilize the FedEx Office program offering specific to the client supported programs
Secure and maintain a strong working knowledge of Sales and Operations models and processes to ensure alignment in solution design, implementation and post-implementation relationship management
Provide overall communication to team members who directly interact with the customer, either in an on-site environment and/or at key off-site production locations, associated with client relationship management, account maintenance, systems, and procedures
Act as main point of contact for key customer business owners
Monitor overall progress for each customer and address process needs to meet customer expectations through life of the program
Participate in program development, planning and launch of Solutions Design & Implementation and Sales Operations initiatives
All other duties as needed or required

Minimum Qualifications and Requirements

Bachelor’s degree in Business, a related field or equivalent experience
Master’s degree preferred
5+ years experience in sales, sales support or customer-facing roles focused on developing existing business relationships
Experience working with sales processes, operations, organization/workflow and customer agreements
Some project management experience preferred
Experience working with MS Project, Visio, Excel, PowerPoint and Access
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.