FedEx Careers

Digital Print Manager Tier 2

Coppell, Texas

Job Description

Requisition ID: 26086-318197
Job Number: 1938532BR
Employment Type: Regular Full-Time
Job Category: Operations
Shift: Any
Region: 033 : CPCs
Address Line 1: 1025 S Beltline Rd
Address Line 2: Ste 200
City: Coppell
State: Texas
Zip Code: 75019

Position Summary

The Digital Print Manager, Tier 2 is responsible for successfully overseeing the production and distribution of orders forwarded to the Tier 2 plant from FedEx Office center locations or other channels (e-commerce, etc.) coordinate facility management to include supervision of team members; managing the business financials to varying demands; and ensuring overall business objectives are met.

General Duties and Responsibilities

Direct supervision of team members in manufacturing plant, including responsibility for

  • Hiring of team members and monitoring new hire orientation procedures
  • Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increase and promotions, when applicable; ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up)
  • Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment
  • Ensuring compliance with Standard Operating Procedures (SOP) and company audits, as immediate supervisor of team members
  • Ensuring a positive customer experience, to include business partners in the retail network
  • Plan, organize and direct the manufacturing and maintenance operations which ensure the most effective return on assets
  • Manage processes to minimize manufacturing costs through effective utilization of labor, equipment, facilities, materials, and capital
  • Meet business objectives and productions schedules while ensuring product standards that will exceed our customers expectations
  • Lead manufacturing strategies and action plans to ensure that the facility supports strategic initiatives
  • Accountable for problem solving and cost reduction
  • Improve labor utilization within existing departments and processes
  • Maintain and improve safety to ensure OSHA compliance standards are met
  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelor's degree or equivalent experience
  • 2+ years of leading a high-volume manufacturing environment, including 2+ year of prior progressively responsible supervisory experience required
  • Lean manufacturing knowledge preferred
  • Proven ability to lead, direct and supervise
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Proficient in Microsoft Office tools including Word, PowerPoint, Outlook and Excel
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to the meet the scheduling requirements of the management position, including regular, punctual attendance
  • Quality Driven Management (QDM)

    (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

    • Suggests areas for improvement in internal processes along with possible solutions
    • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
    • Applies Quality concepts presented at training during daily activities
    • Supports FedEx Office Quality initiatives

    EEO Statement

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 48 hours of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.

    If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at