Industrial Engineer - Transportation

Job Description

Job Number: 1944963BR
Employment Type: Regular Full-Time
Job Category: Courier/Tractor-Trailer Driver
Shift: Daytime
Region: 000 : Corporate
Address Line 1: 7900 Legacy Drive
City: Plano
State: Texas
Zip Code: 75024

Position Summary

The Industrial Engineer, Transportation is responsible for operations analysis, engineering support and continuous improvement for all Transportation Operations at FedEx Office. Primary areas of coverage include the planning, development, implementation and reporting of transportation metrics, labor scheduling tools and templates, project and program management. This position will identify and quantify process improvements in all areas of the operation, with emphasis on non-value adding tasks. The Industrial Engineer will analyze the transportation network and develop quantitative and qualitative models to help understand and manage queues effectively. In addition, this position will identify and quantify continuous improvement and process simplification. This position must respond quickly to ad-hoc engineering analysis to support critical strategic decisions, and interacts onteracts with various stakeholders and business partners both internally as well as with third party vendors

General Duties and Responsibilities

• Evaluate current business processes and future needs in order to help design strategy and be an advocate for Quality Driven Management (QDM) for FXO Transportation
• Minimize waste by analyzing the workflow processes for “Critical to Quality (CTQ)” drivers while reducing cost and cycle times, and improving overall quality
• Monitor, analyze and recommend ways to improve productivity, service, cost performance and waste reduction in all areas of operations
• Help maintain relationships with 3rd party vendors and drive improvement in performance
• Plan, develop and maintain transportation metrics, scheduling tools and supporting daily, weekly and monthly reports and FXO data structure
• Responsible for communicating directly with Operations Management in all areas of responsibility
• Participates in task force teams and management committees / projects related to total FSO productivity and performance
• Utilize demonstrated proficiency in MS Access, Excel, PowerPoint, Business Objects, Essbase, Internet / intranet and PC applications. Skilled in computer modeling of operations.
• Apply understanding and basic skills of IE principles including LEAN, Six Sigma, 5S, etc.
• Apply Understanding of and validate labor work standards and perform time studies
• All other duties and needed or required

Minimum Qualifications and Requirements

• Bachelors degree in Industrial Engineering, Operations Research, or a related discipline
• Prior work experience in Industrial Engineering
• Knowledge of labor standards-based models, labor productivity analysis
• Knowledge of LEAN/Six Sigma/5S practices, methodologies and tools
• Prior experience in problem solving, data analytics, root cause analysis and solution implementation
• Project and Program management experience preferred
• Prior experience in analytics, including statistics and forecasting principles
• High level of proficiency with MS Excel and MS PowerPoint
• Prior experience in linear and integer programming, and simulation experience preferred
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to sit, stand, and/or walk for extended periods of time
• Ability, on a consistent basis to read and interpret documents, computer monitors, and written/verbal instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, and persuasion
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial time pressure
• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at