Transportation Business Implementation Advisor – SameDay City

Job Description

Job Number: 1948634BR
Employment Type: Regular Full-Time
Job Category: Operations
Shift: Daytime
Region: 000 : Corporate
Address Line 1: 7900 Legacy Drive
City: Plano
State: Texas
Zip Code: 75024

Position Summary

The Business Solutions Advisor – SameDay City is responsible for the successful solution design, validation, planning, management and execution of implementation for complex customer programs. This role provides pre and post-implementation oversight and relationship management for select customers. As an operations and product expert, this position directly supports FedEx Services Sales team on FedEx SameDay City and partners with the customer and cross-functionally within corporate and field operations design and implement operations solutions

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Meet objectives for the FedEx SameDay City team as set by the Manager, Same Day City Business Solutions and prioritized in accordance with company strategy and goals
Work with FXS Sales and customers to understand operational needs and review, validate, analyze and design solutions
Plan, manage, execute, and follow-up on customer implementations
Operate within guidelines as established for service levels, solution development, implementation planning & measurement, safety and compliance, issue management, status reports, project completion and ongoing oversight. Adhere to published rules of engagement
Build and grow cross-functional relationships within the field, FSO and FXS in support of customer solutions design, development, implementation and growth/retention
Ensure customer solutions and implementation plans are developed and administered in accordance with established agreements and company policies/procedures. Escalate potential issues, including problems with replication/sustainability
Lead coordination of customer-facing resources, communications, readiness assessment, risk mitigation and transition to operations and/or oversight resource
Secure and maintain a strong working knowledge of FedEx SameDay City processes and service features to ensure alignment in solution design, implementation and post-implementation relationship management
Provide overall communication to FedEx SameDay City team members, pricing team members, or Sales team members who directly interact with the customer
Act as main point of contact for key customer business owners
Monitor overall progress for each customer and address process needs to meet customer expectations through life of the program
Participate in program development, planning and launch of FedEx SameDay City initiatives
All other duties as needed or required

Minimum Qualifications and Requirements

Transportation experience required
Bachelor’s degree in Business, a related field or equivalent experience
Master’s degree preferred
5+ years’ experience in sales, sales support or customer-facing roles focused on developing existing business relationships
Experience working with sales processes, operations, organization/workflow and customer agreements
Some project management experience preferred
Experience working with MS Project, Visio, Excel, PowerPoint and Access
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.