Salesforce Systems Engineer

Job Description

Job Number: 1949585BR
Employment Type: Regular Full-Time
Job Category: Sales
Shift: Daytime
Region: 000 : Corporate
Address Line 1: 7900 Legacy Drive
City: Plano
State: Texas
Zip Code: 75024

Position Summary

The CRM Systems Engineer is responsible for development and integration of business processes within including researching technologies, building proof of concept and executing innovative solutions for a modern sales organization. This position will work on existing implementations, identifying inefficiencies and improving them or developing on new business requirements and integrating App Exchange options. The role requires developing strong relationships with business owners and technology partners to proactively anticipate emerging needs and drive initiatives that bring operational efficiencies and improvements.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Serve as the subject matter expert for solution architecture that will include configuration, development, integration and customization of complex environments
  • Strong understanding of Declarative Programming and Administration (Develop Code, Custom Objects, Visual Force Pages, Reports, Apex, Workflows and Assignment Rules)
  • Design and develop solutions primarily on the Platform using Apex Programming Language and Visual Force including developing Lightning flows and components
  • Develop software solutions using MS tools, API Framework, and 3rd Party API’s
  • Design and develop internal services and APIs for to interface with internal business processes and systems.
  • Work hand-in-hand with the business architect on the best ways to solve problems and to define efficient processes. Extensive experience collaborating with the business side and executing on what is needed
  • Liaise with internal clients to understand their business needs in developing technical solutions through
  • Resolve design problems, technical limitations and provide guidance to members of own team in a senior capacity
  • Adapt departmental plans and priorities to address business and operational challenges
  • Demonstrate ability to influence business teams on maximizing the applications being developed leveraging the best solutions
  • Work on various AppExchange Products such as Highspot, DocuSign, Workato and Mindtickle
  • Expertise with Einstein, Pardot, marketing automation tools, and CONGA
  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelor’s Degree or equivalent experience
  • 7+ years of administration and customization
  • 7+ years working on implementations of the application
  • Intermediate level of proficiency in administrative tasks such as creating user profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, dashboards
  • One or More Certifications Demonstrating Current Knowledge as a Developer
  • Experience with data management and relational database design and familiarity with SQL data formats, table joins, ETL, etc.
  • Demonstrable business process knowledge of Sales, Customer Service, and Marketing.
  • Excellent communication skills and ability to communicate at all levels of the organization
  • Agile / Scrum background
  • SFDC Administrator Certification or SFDC Developer Certification preferred
  • Strong Knowledge of Apex and Visual Force
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at