Sr HR Technology Advisor

Job Description

Job Number: 1950044BR
Employment Type: Regular Full-Time
Job Category: Human Resources
Shift: Daytime
Region: 000 : Corporate
Address Line 1: 7900 Legacy Drive
City: Plano
State: Texas
Zip Code: 75024

Position Summary

As a Senior HR Technology Advisor for FedEx Office, you will be part of a passionate team of Human Resources (HR) professionals that seek to create and facilitate effective and engaging employee experiences. Through strong business partner consultation and your excellent understanding of HR and its supporting technology, you will bring your creativity, cutting edge insights, and passion to uncover and provide best-in-class technology solutions that support the fulfillment of the employee experience. In this role, you will be responsible for leading major HR technology initiatives and projects, mentoring peers, building relationships with internal IT teams, working with vendors, and presenting to senior leadership. Your activities will include consulting on, researching, evaluating, testing, recommending, piloting, and deploying HR technology solutions and maintaining the HR technology ecosystem.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Develop strong business relationships through partner consultation to understand business requirements, uncover potential solutions, create project proposals, determine project goals, and implement project initiatives
  • Research emerging HR platforms, practices, and technologies and analyze industry benchmarks/data for selecting and implementing HR technology and provide recommendations for integrating into FedEx Office HR ecosystem
  • Lead complex cross-functional (Business partners, L&D, Communications, HRS, IT) project teams in implementing key technology projects
  • Design and develop technology solutions that combine together into the FedEx Office HR technology ecosystem
  • Manage external vendor relationships to ensure that deliverables are consistent with industry norms, our standards, cost and time to market objectives
  • Manage the day-to-day operation of the HR systems infrastructure including defining and updating related processes and protocols; instituting appropriate escalation procedures, and coordinating with other support teams
  • Conduct training as required to ensure the effective implementation and ongoing use of various technologies and platforms
  • Participate in appropriate professional organizations to remain current in HR and HR Technology
  • Design and implement effective measurement techniques for HR systems and technology solutions that accurately measure the value or impact of the solution on business results
  • Develop/mentor other members of the team
  • Create and deliver executive-level presentations
  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelor’s Degree or equivalent experience
  • 5+ years supporting Human Capital Management and/or Learning Management Systems technologies and processes
  • 3+ years project management leadership experience including ability to manage various work streams
  • Preferred experience building and managing vendor relationships
  • Preferred knowledge of various HR technologies including learning and content management systems, performance management systems, virtual video platforms, and performance support solutions
  • Preferred experience working with systems such as SuccessFactors, Workday, Microsoft 365 and Adobe Connect
  • Desired experience working with solutions such as Axonify, Degreed, Edcast, Zoom and LRS
  • Preferred understanding of industry standard specifications including AICC, SCORM and xAPI
  • Desired experience with HTML, JavaScript, responsive design, and CSS
  • For new hires, must meet all FedEx Office's employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to build and maintain strong relationships at various levels of the organization
  • Ability to consult
  • Ability to work in a collaborative environment with varied audiences
  • Ability to work on multiple projects concurrently with minimal direction
  • Ability to effectively present and communicate at various levels of the organization
  • Ability to exercise independent judgement and to make critical business decisions effectively
  • Ability to communicate business knowledge and technical information clearly
  • Ability to think innovatively and work in an agile process
  • Ability to define and solve logical problems for technical applications
  • Ability to plan, design, develop, and evaluate learning technology-based solutions
  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at