Corporate Account Manager

Job Description

Job Number: 1953762BR
Employment Type: Regular Full-Time
Job Category: Sales
Shift: Daytime
Region: 500 : Sales
Address Line 1: 212 Route 18
City: East Brunswick
State: New Jersey
Zip Code: 08816

Position Summary

The Corporate Account Manager (CAM) is a strategic, consultative sales professional responsible for driving new business development, prospecting, and cultivating sales within selected corporate, national or enterprise-wide accounts. The CAM serves as the primary contact for developing long-term customer relationships and negotiating, securing and activating program purchase commitments at established price levels. The CAM acts as a visionary for the customer and uses business acumen to identify unique solutions from the FedEx Office suite of products and services that match the customers’ business objectives.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Serve as a Trusted Advisor primarily at the C-Suite level using a proactive, strategic approach
  • Achieve sales activities, revenue and performance objectives related to retention and growth of strategically targeted customer accounts
  • Upon identifying customer business objectives, identify how FedEx Office products and services meet customer needs
  • Maintain and grow established accounts with the primary focus on corporate headquarters and key targeted customers with decision-making abilities
  • Achieve new account targets based on large corporate account prospects
  • Actively partner with both Sales and Operations leadership
  • Engage resources required, both corporate and field, to support sales, implementation and activation efforts
  • Function as liaison between customer and FedEx Office corporate teams
  • Provide direction and guidance to local sales and customer service team members, thereby driving results through others
  • Interact with the Managing Director and Support resources to develop and execute sales strategies for existing accounts and new business development
  • Build, lead, and create account strategy to grow revenue at customer locations beyond the HQ (secondary coverage) by engaging appropriate resources
  • Participate in the qualification process of new customer prospects
  • Initiate marketing activities to activate FedEx Office services to defined customer segments
  • Ensure that customers are trained to utilize the FedEx Office ordering and purchasing guidelines for products
  • Manage the entirety of assigned accounts and travel to multiple locations (including national travel) within the account, as required to include scheduling and conducting regular in-person visits to new and existing customers
  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelor’s degree or equivalent experience
  • 7+ years of commercial sales experience with a focus on prospecting new customers and developing existing business relationships
  • Demonstrated business math and intermediate computer skills with MS Office
  • Advanced level of experience in sales planning, sales proposals, and selling the value propositions appropriate to corporate level customers and others in the organization
  • Demonstrated understanding of sales financial targets/quotas
  • Strong conceptual selling, presentation, closing and organizational skills
  • Highly self-motivated, with a strong appetite for learning
  • Proven innovator
  • Articulate; uses clear, convincing, and tailored communication
  • Ability to collaborate effectively, both giving and taking the lead
  • Proven selling skills and knowledge of value propositions
  • Recognized flexible disposition; open to feedback
  • Previous management experience preferred
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@fedex.com.