Mgr Industrial Engineering

Job Description

Job Number: 1954232BR
Employment Type: Regular Full-Time
Job Category: Engineering
Shift: Daytime
Region: 000 : Corporate
Address Line 1: 7900 Legacy Drive
City: Plano
State: Texas
Zip Code: 75024

Position Summary

The Manager, Industrial Engineering leads team of engineers responsible for continuous improvement and innovation of production and transportation networks and logistics across the United States. This manager works closely with field operations, Network Operations Control Center (NOCC), internal functional groups, and industry technology providers to enable FedEx Office retain competitive advantage. Responsibilities include initiating and leading continuous process improvement of operations, evaluating new operations technologies, developing business cases and implementing innovative solutions. This position is expert in LEAN Manufacturing methodologies, printing and logistics and interacts with various stakeholders and business partners including but not limited to Sales, Operations, Technology, Marketing, other FedEx operating companies and third party vendors.

General Duties and Responsibilities

  • Manage team of engineers responsible for continuous process improvement and operations technology innovation
  • Partner with the Production, Pickup/Delivery and Network Operations teams to develop continuous process improvement roadmaps and execution plans
  • Establish “Critical to Quality” (CTQ) operations metrics for improving and tracking overall quality and operational efficiency
  • Utilize QDM principles and tools to drive continuous improvement activities.
  • Conduct cost/benefit analysis and develop business cases for implementing new production and transportation solutions
  • Provide direction in design of optimum workflow process in the manufacturing facilities and facilitate process integration with strategic partners, suppliers and vendors as needed
  • Establish process for Production/Transportation demand forecasting, and analysis/planning for capacity, capability, labor, inventory, waste, facilities, layouts, equipment, workflow and technology while keeping environmental and legal requirements in consideration
  • Track actual financial performance of new product/services after deployment to evaluate and correlate successes
  • Refine deployment processes accordingly
  • Institute and publish performance dashboards
  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelor’s Degree in industrial/manufacturing engineering or equivalent experience
  • Masters degree preferred
  • Lean/Six Sigma Certification preferred
  • 7 + years experience leading process improvement in Operations, preferably in printing and/or transportation
  • 5 + years experience in LEAN/Cellular Manufacturing, Six Sigma, 5S/Kaizen
  • Proficient with statistical software used for process improvement (e.g., Minitab) and process flowcharting, MS Project, Excel, Visio, and Word
  • Project management experience a plus
  • Advanced and proven organizational influencing skills
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at