Sr Org Development Consultant

Job Description

Job Number: 1954746BR
Employment Type: Regular Full-Time
Job Category: Human Resources
Shift: Daytime
Region: 000 : Corporate
Address Line 1: 7900 Legacy Drive
City: Plano
State: Texas
Zip Code: 75024

Position Summary

The Senior Organizational Development (OD) Consultant coordinates and executes the implementation of major organization development initiatives that may include succession planning, organizational change/design, organization effectiveness, engagement survey implementation, and workforce planning. The role supports all internal customers including Sales, Operations, and our Corporate Office. This position encompasses a variety of job activities including creating, implementing, project planning, administering, analyzing and managing the successful implementation of projects.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Create and design programs from start to finish including project planning, gaining executive buy-in, budgeting, program design, communication, timelines and execution of project
Participate in succession planning activities, including work with business partners at all levels of the organization to set objectives, coordinate succession planning activities, synthesize succession planning data, facilitate talent review discussions and guide bench development programs
Consult with senior leaders to diagnose and understand organizational needs in order to develop recommendations for improvement
Consult with Human Resources team to develop strategic priorities and manage projects to address those priorities
Develop change management plans to support the implementation and sustainability of organization-wide programs and strategies
Design, facilitate, and lead workforce planning or organizational effectiveness efforts
Synthesize data from various sources in order to recommend solutions for the organization
Benchmark and research on organization development best practices
Create, implement, and support programs in the area of on-boarding, performance management, leadership development, climate survey, selection, etc.
Oversee and support vendor management including vendor selection, contract negotiations, and on-going vendor relationship management and customer service
Design and track metrics to determine the effectiveness of OD initiatives
Provide feedback and coaching to leaders on assessment or development tools (i.e., 360 feedback, potential assessments)
All other duties as needed or required

Minimum Qualifications and Requirements

Bachelor’s Degree required, Master’s Degree preferred
5+ years experience in the area of organization development including organization design, change management, consulting, change management and succession planning
Project management skills
Experience selecting and working with vendors
Advanced knowledge of Excel, PowerPoint, and Microsoft Word
Experience working with technology applications including talent management systems
Experience in assessments, coaching, job analysis, competency modeling, selection and hiring, and Engagement/Culture surveys
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at