Sales Communication Specialist

Job Description

Job Number: 1955072BR
Employment Type: Regular Full-Time
Job Category: Operations
Shift: Daytime
Region: 000 : Corporate
Address Line 1: 7900 Legacy Drive
City: Plano
State: Texas
Zip Code: 75024

Position Summary

The Sales Communications Specialist develops, executes and manages the successful deployment of communication strategies and tactics to enable and maximize selling time for the sales organization. This role is responsible for all phases of the communications and creative process from developing strategic objectives and aligning key messaging to writing communication materials including web content, email bulletins, newsletters, brochures, fact sheets, blog posts, proposal content and measuring their effectiveness. This role also interacts with senior level management to assist in the development of communication plans based on sales needs and priorities. Additionally, this position will maintain and control the sales communications editorial calendar, provide key event management for sales conferences and meetings and benchmark best practices across the organization.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Define sales communication project scope, goals and deliverables that support business objectives in collaboration with cross-functional teams
  • Create, maintain and support communications and content development for executive level presentations, proposals, newsletters, sales messages, and video content
  • Review communication requests and determine if communication is needed. If so, then provide optimal timing and best method for delivery, factoring in audience workload and previous communications sent
  • Plan, develop and execute strategic, integrated communication programs in support of business activities including new product introductions, customer wins, sales meetings, recognition calls, events, etc.
  • Read sales proposal content and create collateral to visually and succinctly tell a story
  • Enhance the layout and appearance of sales communications to create visual stimulation to hook, hold and entice customers to take action
  • Possess an eye for making communications of all types appealing to the end user
  • Demonstrate an understanding of the sales support model and best practices
  • Perform ongoing project management of sales initiatives
  • Manage communications and incorporate content points from internal customers and subject matter experts into program deployments, respond to support needs and deliver ongoing executable solutions
  • Manage day-to-day execution of proactive communications programs that support sales business priorities and growth
  • Collaborate with business partners, including Internal Communications, on company-wide or enterprise wide initiatives as needed to proactively understand business needs prior to production to minimize last minute communications
  • Draft and edit a wide range of written communication materials to ensure content is easily understood and free from errors, including but not limited to proposals, presentations and sales messages
  • Ensure all communications and supporting tools are archived for easy retrieval
  • Responsible for leading cross functional teams and ensuring all Sales field deployments maximize selling efficiencies
  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelor’s degree in Journalism, Communications, Public Relations, Marketing or related field or equivalent experience
  • 5+ years’ experience developing and implementing communications plans and programs
  • 2+ years sales, sales support or customer-facing communications experience
  • Advanced proficiency in Adobe Creative Suite (In Design, Illustrator Photoshop, etc.) and Microsoft Office
  • Experience creating and managing a range of communications media including print, online, mobile and multimedia
  • Exceptional writing and editing skills, as evidenced by past experience and writing samples
  • Strong verbal communication skills as well as presentation skills
  • Proven ability to deliver visually appealing action oriented communications of all types
  • Excellent project management, problem solving skills and ability to prioritize and manage multiple tasks successfully
  • Demonstrated ability to propose creative solutions to complex communication challenges using a variety of communication channels
  • For new hires, must meet all FedEx Office's employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at