Payroll Lead Coordinator

Job Description

Job Number: 1955081BR
Employment Type: Regular Full-Time
Job Category: Accounting/Finance
Shift: Daytime
Region: 000 : Corporate
Address Line 1: 7900 Legacy Drive
City: Plano
State: Texas
Zip Code: 75024

Position Summary

The Payroll Lead Coordinator is responsible for providing both domestic and foreign payroll support functions for both field headquarters operations as well as for any other domestic and foreign related affiliates. With leadership direction, the Payroll Lead Coordinator may provide direction to the Payroll Coordinators (I and II) and solve escalated customer issues.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Coordinate payroll processing functions with management
  • Update and maintain all Payroll Schedule & Calendars
  • Perform selected FedEx Office timekeeping and payroll functions, including but not limited to, importing various HR and vendor interfaces in the payroll system, processing payroll and master file changes as required, and preparing and generating reports for validation and review of both pre-processing and post-processing of the weekly and bi-weekly payroll
  • Provide backup to Payroll Coordinators (I and II) when necessary
  • Define and document Payroll Processing Procedures ensuring that they are being followed as well as identifying and suggesting improvements to process
  • Contribute to enhancing the overall work experience by developing and implementing solutions
  • Resolve issues escalated to payroll in an expeditious and professional manner; escalate unresolved issues to management, as appropriate
  • Administer outsourced garnishment process
  • Administer voluntary withholding deductions in accordance with IRS statues
  • Interact with Human Resources, Operations, Legal, IT, Finance and management
  • Assist with all year end related tasks necessary to produce the annual wage and tax statements
  • Train and provide direction/coach Payroll Coordinators (I and II) on processes and systems to ensure continued improvement
  • Contribute as a knowledge resource for Payroll Coordinators (I and II)
  • Proactively provide status updates for payroll processing and reallocate resources as needed to ensure timely completion
  • Evaluation of Payroll process and system processes and recommend/implement process improvement(s)
  • Provide outstanding customer service
  • All other duties as needed or required

Minimum Qualifications and Requirements

  • High School diploma or equivalent experience
  • 5+ years experience in a customer service Payroll environment
  • 3+ years experience in processing multiple withholding documents to include creditor garnishments, child support orders, federal & state tax levies, student loans, and bankruptcy orders
  • Experience using Pro Business payroll software preferred
  • Prior experience with Microsoft Office applications
  • Excellent problem solving and organizational skills
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at