Sr Proposal Specialist

Job Description

Job Number: 1955085BR
Employment Type: Regular Full-Time
Job Category: Operations
Shift: Daytime
Region: 000 : Corporate
Address Line 1: 7900 Legacy Drive
City: Plano
State: Texas
Zip Code: 75024

Position Summary

The Sr. Proposal Specialist develops, executes, and manages the proposal life cycle for customer-facing proposals, Requests for Proposals (RFPs), Requests for Quotes (RFQs), pre-qualification documents and proposal presentations for the sales organization. As the proposal process subject matter expert, this role interacts with multiple levels of the organization including senior leadership to craft creative and customer-centric responses that support current business strategies and align with FedEx Office branding and legal guidelines.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Partner with Customer Solutions, Operations and Commercial Pricing to develop Proposal Solution
  • Review and interpret RFPs against corporate capabilities; conduct additional customer research and participate in customer RFP Q&A sessions to aid in the proposal process
  • Lead efforts to improve proposal management process and present recommendations to management
  • Write, edit, format and design proposals, presentations, and other documents to be client-centric and tailored to RFP guidelines
  • Collaborate with the sales team and management to identify and evaluate barriers of selling that impact proposal response
  • Possess an understanding of sales support model, proposal best practices and changing competitive landscape to benchmark win rates against industry standards
  • Maintain consistent interaction with Proposal Team, Legal, Customer Solutions and others as needed to effectively comply and respond to RFP requirements
  • Perform ongoing project management, including management of people, timelines, tasks, issues and risks associated with proposal responses
  • Produce print-ready final responses and manage confirmation of final delivery of all proposals.
  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelor’s degree in Marketing, Journalism, Communications or related field
  • Master’s degree preferred
  • 5+ years proposal writing or related experience
  • 2+ years sales, sales support or customer-facing roles focused on developing business relationships
  • Prior experience with sales processes, operations, organization/workflow and customer agreements
  • Advanced proficiency with Microsoft applications (Word, Excel, Visio, SharePoint and PowerPoint) and Adobe Creative Suites
  • Experience leading and facilitating cross-functional design/work teams with both field and corporate members
  • Prior experience in project management and process improvements
  • Training and/or certification in formal proposal methodologies and industry-wide best practices in proposal management preferred
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at