Sr Mgr Strategic Initiatives

Job Description

Job Number: 1955114BR
Employment Type: Regular Full-Time
Job Category: Sales
Shift: Not Applicable
Region: 000 : Corporate
Address Line 1: 7900 Legacy Drive
City: Plano
State: Texas
Zip Code: 75024

Position Summary

The Sr. Manager, Strategic Initiatives, is responsible for the successful management of Sales deployments that require the development of new or unique processes in order to ensure flawless implementations and corresponding revenue generation. The Sr. Manager is accountable for working cross-functionally to develop, standardize and deploy new processes, metrics and tools that can be passed to adjunct teams once developed, deployed and tested ensuring Sales can maximize selling time and therefore assist with meeting or exceeding the Sales revenue plan. This position oversees a team responsible for providing strategic direction and subject matter expertise to product roadmaps on behalf of Sales customers. This position has high impact, influence and visibility to the organization, and will impact Field Sales, internal/external customers and revenue growth. Strong leadership, strategic thinking, financial acumen, solid execution, innovation, future planning and an understanding of the economics of the sales and corporate arrangement are critical components of this role.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Lead and manage a team by developing, coaching and training team members on a consistent basis
  • Lead the deployment of new product strategies and programs based on market needs and gaps that represent significant revenue opportunity for FedEx Office through the FXO Sales Organization
  • Create, deliver and maintain ongoing programs and provide support that results in year-over-year sales increases for targeted sales channels and products
  • Drive strategic planning, l program development, processes and workflows across FSO functions to ensure functional adoption, proper customer go-to-market planning, revenue growth and an improved customer experience for Sales related initiatives
  • Responsible for delivering appropriate testing, quality and audit processes/ systems for all new initiatives ensuring successful launches
  • Defines pricing strategy for new programs and initiatives, partnering with Financial Planning and Analysis and Commercial Pricing to build and implement profitability models and proformas to support Field Sales customers
  • Lead the preparation of business plans, forecasts, pricing models and performance tracking to monitor and evaluate product and customer success
  • Accountable for delivering a roadmap of projects and programs to successfully implement company strategies in a relevant and timely manner in order to maximize revenue generation
  • Research alternative solutions to problems, determine proper approach and recommend courses of action to appropriate parties
  • Engage Sales Communications to develop comprehensive communication strategies for new product releases
  • Engage Learning & Development and Sales Communications to facilitate design/ deployment of training as needed for new product and program releases
  • Develop long-term enhancement/ improvement strategies that coincide with the goals of executive management
  • Partner cross functionally to remove constraints, justify investments and implement solutions that drive revenue and improve the sales customer experience
  • Provide and present executive level business plans, reporting and status updates to leadership team and at executive forums as required
  • Deliver communications support, workload balancing efforts, readiness assessments, risk mitigation and resolution/escalation as required to ensure alignment across Sales Support, Sales and cross-functional teams
  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelor’s degree in Business or a related field, or equivalent experience
  • Master’s degree preferred
  • 10+ years’ experience in sales, strategic solutions, operations and/or sales support
  • 5+ years sales management, sales support, operations and/or solutions design & delivery
  • 3+ years of management experience
  • Advanced project management experience
  • Experience managing vendor relationships with strong negotiation skills
  • Excellent time management skills to include prioritization of tasks, communication, execution to meet established deadlines
  • Experience building and working with cross functional partners (HR, Finance, Technology, Marketing, Operations and Sales)
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at

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