Manager, Solutions Consultants Hospitality and Conventions

Job Description

Job Number: 1955137BR
Employment Type: Regular Full-Time
Job Category: Sales
Shift: Daytime
Region: 000 : Corporate
Address Line 1: 3950 Las Vegas Blvd S
City: Las Vegas
State: Nevada
Zip Code: 89119

Position Summary

The Manager, Solutions Consultants, Hospitality and Conventions is responsible for leading and executing the successful implementation of the Sales Account Executive’s customer and/ or location specific strategies and the Hotel and Convention strategy. This manager leads their team to attain revenue via assigned Sales Solution Consultants (includes both the Customer and Events Solution Consultants). The Manager Solutions Consultants, Hospitality and Conventions mission is to deliver a high return on investment and to firmly entrench FedEx Office as the supplier of choice in market by leading and developing the Solutions Consultants team. Following the FedEx Office sales process, this person will identify, develop and grow FedEx Office’s prospective and existing local market customer base and establish and grow relationships within the properties and brands that feature Hospitality and Conventions locations. This position is also responsible for executing the National Secondary Coverage Program deliverables. Note: Candidate must reside in Las Vegas, NV to cover this Market.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Lead and manage a high-performing team within a defined market territory (in-person and remotely); consistently provide effective direction, coaching and development to this team with travel as required
  • Lead team to meet and exceed assigned revenue objectives
  • Lead team in developing new and repeat contacts and in increasing revenue customers
  • Lead team in increasing revenue within their assigned market/ customers via face-to-face customer visits, cold calling and prospecting
  • Lead the Solutions Consultants in developing appropriate tactics and strategies ensuring revenue growth during changing customer and market priorities
  • Manage execution of direct reports within an assigned geographic area including travel to multiple locations as required
  • Ensure all direct reports have a good understanding of their assigned customer’s needs and the capabilities of FedEx Office and the competition
  • Lead the Solutions Consultants to build and maintain a robust and accurate pipeline of business at established standards inside of the FedEx Office customer relationship management tool (CRM)
  • Ensure the Solution Consultants maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
  • Collaborate across teams to develop appropriate tactics for assigned customers in response to changing priorities
  • Partner across functions, (i.e. Sales, Operations and FedEx Office), to ensure all customer deliverables are performed within the customer’s contracted guidelines
  • Partner with Operations and Sales in a team selling capacity to grow local account revenue through the National Secondary Coverage program
  • Lead and deliver execution of National Secondary Coverage program through continuous process improvement and compliance with program metrics
  • Maintain strong, top-to-bottom relationships within assigned customers
  • Actively manage the quality of direct reports, select and retain top talent, use effective coaching techniques and the Performance Management process to ensure Team Members exhibit competencies and behaviors expected by FedEx Office and its customers /partners
  • Provide financial insight that demonstrates an understanding of FedEx Office’s business model and that of the competition
  • Maximize the FedEx value delivered to each and every customer by working cross functionally within FedEx Office, Services and the other FedEx Operating companies
  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelor’s' degree in Business, related field or equivalent experience
  • 5+ years outside Business to Business sales experience
  • 4+ years of sales management experience
  • Experience in, or serving, the hotel/convention or meetings industries strongly preferred
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@fedex.com.