Org Development Consultant

Job Description

Job Number: 1956033BR
Employment Type: Regular Full-Time
Job Category: Learning & Development
Shift: Daytime
Region: 000 : Corporate
Address Line 1: 7900 Legacy Drive
City: Plano
State: Texas
Zip Code: 75024

Position Summary

The Organizational Development (OD) Consultant helps define, coordinate, and execute on the implementation of major organization development initiatives that include performance consulting, on-boarding, succession planning, performance management, and other leadership development initiatives. The position works closely with internal customer groups to identify needs, create solutions, and evaluate effectiveness. This role encompasses a variety of job activities including defining, developing, implementing, planning, administering, analyzing and managing the successful implementation of projects.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Participate in succession planning activities, including work with business partners to set objectives, coordinate succession planning activities, synthesize succession planning information, facilitate talent review discussions and provide recommendations
Consult with internal business partners to diagnose and understand their needs in order to develop recommendations for improvement
Provide subject matter expertise for implementation of FedEx Office climate survey; lead survey implementation
Participate on cross operating company teams to support cross operating company initiatives, such as executive development and succession activities
Synthesize data from various sources in order to recommend development solutions for the organization and teams
Provide feedback and coaching to leaders on assessment or development tools (i.e., 360 feedback, potential assessments)
Provide change management support on organization-wide initiatives
External benchmarking & research on organizational development
Vendor management and vendor selection
Define scope of projects including timelines, resources, goals & constraints
Assist in creating, revising, implementing and supporting programs in the area of on-boarding, performance management, leadership development, climate survey, 360 feedback, etc.
Create communications and communication plan for projects/initiatives to a variety of audience in a professional manner
Manage a minimum of two or three key projects simultaneously
Oversee projects to ensure deliverables are met and keep stakeholders/supervisor informed of key deliverables
All other duties as needed or required

Minimum Qualifications and Requirements

Bachelor’s Degree in Organization Development, Industrial Organizational Psychology, related field or equivalent experience
Master’s Degree preferred
3+ years’ work experience in the area of organization development
Prior experience managing projects
Prior experience working with highly confidential information
Prior experience with Microsoft Applications (Excel, PowerPoint, and Word)
Prior experience in leadership development, change management, performance measurement, and coaching preferred
Prior experience with vendor selection, job analysis, competency modeling, and/or Climate/Employee Opinion Surveys preferred
Prior experience consulting with clients and business owners
Knowledge of legal issues associated with selection and performance management
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at