Product Manager Network Ops

Job Description

Job Number: 1958126BR
Employment Type: Regular Full-Time
Job Category: Operations
Shift: Daytime
Region: 034 : NFC and PUD
Address Line 1: 7900 Legacy Drive
City: Plano
State: Texas
Zip Code: 75024

Position Summary

The Product Manager, Network Operations will support products such as Direct Mail, Distributed Print, Signs and Graphics, and Commercial Print. This position researches, plans, leads, develops and implements programs related to operations, quality, customer experience, and various process improvement initiatives. This role provides day-to-day product execution support as well as overall product / program strategy development. The Product Manager provides direction and interacts with various stakeholders and business partners including but not limited to Technology, Marketing, and team members from other FedEx operating companies.

General Duties and Responsibilities

  • Manage and support key products such as Direct Mail, Distributed Print, Signs and Graphics and Commercial Print initiatives
  • Direct and manage program development and implementation, including budget planning and preparation, business requirements and measurement metrics
  • Define project scope, goals and deliverables that support business goals in collaboration with cross-functional and cross-operating company teams
  • Develop working plans and associated communication documents in collaboration with cross-functional and cross operating company teams
  • Manage quality data and metrics collection, reporting and related actives
  • Program management and development, including enhancements to customer experience and operational efficiency
  • Use metrics to identify issues, make decisions, track improvements
  • Present project updates and status to various stakeholders including Executive Management
  • Assist Learning and Development to facilitate design and deployment of retail / commercial training programs
  • Plan and engage various partners when necessary, including: Labor Management, Technology Integration, Asset Management, Standard and Procedures, Network Operations, Marketing
  • Communicate with executive management and field management on project status, risks, opportunities, etc.
  • Prepare high-level business presentations using MS PowerPoint, including usage of relevant data as appropriate
  • Interact with and direct third-party vendors
  • Develop and document business requirements, including possible system applications
  • Deliver detailed in-store procedures to support program
  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelor’s Degree or equivalent experience
  • 5+ years’ experience in Direct Mail, Distributed Print, Commercial Print, or Signs and Graphics
  • 5+ years’ experience in Product Management and/or execution experience in a distributed print environment with focus on process optimization preferred
  • Lean Six Sigma Black Belt training preferred
  • Experience with Microsoft Office, including Word, Excel, and PowerPoint
  • Experience with Microsoft Project and Business Objects preferred
  • Experience with budget/cost development and management preferred
  • Strong process orientation necessary to understand project impact on existing and emerging operational processes
  • Periodic travel may be required
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at