Signs & Graphics Manager

Job Description

Job Number: 1958181BR
Employment Type: Regular Full-Time
Job Category: Operations
Shift: Daytime
Region: 033 : CPCs
Address Line 1: 295 North Street
Address Line 2: Ste 1 & 2
City: Teterboro
State: New Jersey
Zip Code: 07608

Position Summary

The Signs and Graphics Manager is responsible for managing dedicated Signs and Graphics team members to ensure that all customer orders for signs and/or graphics are done right and on time. This will include interacting with both retail centers and sales team members in receiving and executing on customer orders as well as managing customer needs and ensuring customer expectations are met or exceeded. The Signs and Graphics Manager is also responsible for coordinating facility management which will include supervision of all Signs and Graphics team members, managing the business financials of the Signs and Graphics function to varying demands, and ensuring that all other overall business objectives are met.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Direct supervision of team members in signs and graphics plant, including responsibility for:
  • Hiring of team members and monitoring new hire orientation procedures
  • Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increase and promotions, when applicable; ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up)
  • Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment
  • Ensuring compliance with Standard Operating Procedures (SOP) and company audits, as immediate supervisor of team members
  • Ensuring a positive customer experience, to include business partners in the retail network
  • Plan, organize and direct the manufacturing and maintenance operations which ensure the most effective return on assets
  • Manage processes to minimize manufacturing costs through effective utilization of labor, equipment, facilities, materials, and capital
  • Meet business objectives and production schedules while ensuring product standards will exceed our customers’ expectations
  • Lead manufacturing strategies and action plans to ensure that the facility supports strategic initiatives
  • Maintain and improve safety to ensure OSHA compliance standards are met
All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelor’s degree or equivalent experience
  • 2+ years of leading a high-volume manufacturing environment, including 2+ year of prior progressively responsible supervisory experience required
  • Proficient in Microsoft Office tools including Word, PowerPoint, Outlook and Excel
  • Proven ability to lead, direct and supervise
  • Prior experience of FXO products & services offerings preferred
  • Commercial print environment experience preferred
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to the meet the scheduling requirements of the management position, including regular, punctual attendance
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at