Digital Product Manager

Job Description

Job Number: 1958462BR
Employment Type: Regular Full-Time
Job Category: Retail
Shift: Daytime
Region: 000 : Corporate
Address Line 1: 7900 Legacy Drive
City: Plano
State: Texas
Zip Code: 75024

Position Summary

The eCommerce Product Strategists will support the rapid enhancement and growth of our digital products and experiences, playing a leading role in the roadmap for product and eCommerce functions. This role will work across various key functions including: IT, Marketing, Product Development, Business Development, Operations Support, Store Systems, Customer Experience, Commercial Sales, and Retail Store Operations. The eCommerce Product Strategist is responsible for the helping to implement the overarching strategy for the FedEx Office eCommerce channel revenues and performance. This position is the bridge between the development teams and the strategic layer and is empowered to help drive performance and clarity to aid in the execution on the priorities with development planning increments. This role will be a participant to crafting the strategic direction for eCommerce Retail and eCommerce Commercial.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Aid in the development of the strategy and vision for the end-to-end site experience for FedEx Office eCommerce supported by data driven design, site analytics, and customer feedback
  • Oversee and manage the teams responsible for the day to day site development priorities through a keen understanding of Agile development processes by providing the strategic vision and defining the roadmap
  • Ensure the development team always has an adequate amount of defined tasks to pull into production for each cycle
  • Project Manage the activities within a development planning cycle; ensuring internal and vendor deliverables
  • Take lead of Scrum teams and communicate with stakeholders to aid in crafting prioritization of site enhancements and innovations
  • Provide perspective and recommendations toward prioritization and trade-offs
  • Collaborate with Product Development on new product launches and alignment with promotional strategies
  • Effectively execute scope, dependencies and risks associated with eCommerce site development and management
  • Monitor and report on progress with regular updates to Senior Management
  • Collaborate with Customer Insights , Customer Experience, and Design resources to ensure the proper user journey is implemented
  • Stay informed of latest trends in eCommerce strategy and product development and participate in discussion to drive change internally when necessary to ensure FedEx Office is following the optimal methodologies
  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelor’s Degree or equivalent experience
  • Master’s (MBA) degree preferred
  • Experience working in a leadership role in Agile and SAFe Agile development organizations
  • Keen understanding of API integrations
  • 7+ years of related experience with progressively increasing responsibilities in eCommerce product management, product development, partnership strategy, corporate strategy, management consulting, or related field
  • 5+ years Prior experience with MS Office applications (Excel, PowerPoint, Word, Visio, Project)
  • Technical background with digital product ownership and / or eCommerce project management
  • Prior experience in working in cross-discipline functions with a demonstrated ability to influence outside of formal reporting lines
  • Prior experience in a multi-location retail environment preferred
  • Prior experience working on highly complex / cross functional projects
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at