Production Assistant Manager

Job Description

Job Number: 1959638BR
Employment Type: Regular Full-Time
Job Category: Operations
Shift: Daytime
Region: 033 : CPCs
Address Line 1: 2720 Prosperity Ave
City: Fairfax
State: Virginia
Zip Code: 22031

Position Summary

The Production Assistant Manager is required to lead a major center business unit, which includes decision making in area involving customers, team members, operational issues, business planning, priority setting, creating staff schedules, team member performance appraisals, compliance with company policies, and assisting the center manager with any and all areas of center business. The Production Assistant Manager is also required to perform all functions normally performed by the Production Operator, Production Specialist, Production Lead Coordinator and Production Quality Specialist.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Manage center in the absence of the center manager
• Lead major center business unit which involves supporting customers, managing team members, operational issues, monitoring and facilitating all production processes including the tracking, pick-up and delivery and quality check processes
• Interview job applicants ensuring compliance of all company hiring policies; assist center manager with the hiring of team members
• Plan, organize and direct the activities of team members
• Evaluate the efficiency and productivity of team members by establishing performance standards and objectives and assist the center manager with conducting regular performance appraisals
• Assist team members in goal setting and skill development
• Provide feedback on disciplinary actions and administer Positive Discipline after review by manager
• Provide work leadership on assigned shifts
• Provide performance related feedback on team members to the center manager
• Provide training and coaching to team members on assigned shifts
• Perform manager functions and administrative tasks
• Ensure that work produced by team members is in accordance with company standards
• Ensure adequate supplies are available to produce requested orders
• Monitor and comply with quality control procedures
• Responsible for ensuring quality during and after production process
• Ensure communication among shifts
• All other duties as needed or required

Minimum Qualifications and Requirements

• High school diploma or equivalent education
• Bachelor’s degree preferred
• 2+ years of high-volume document reproduction experience or quality controls
• 1+ year of related experience
• Prior experience of FXO products & services offerings preferred
• Commercial print environment experience preferred
• Supervisory experience preferred
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America’s military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at