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Req ID: RC723721

People Operations Specialist

  • Company: Federal Express Corporation AMEA
  • Category: Professional
  • Employment Type: Full Time
  • Worker Sub-Type: Regular
  • Scheduled Weekly Hours: 40
  • Remote: No
  • Location: Jose Abad Santos Avenue, ANGELES CITY, Gitnáng Luzon 2023, Philippines


Job Description Summary
Involves application of comprehensive HR knowledge which may include providing advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.

Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.


·Bachelor’s degree


·At least 3 years experience in project management and automation is required

·Experience leading teams on complex and/or regional projects is an advantage

·Relevant experience as HR Generalist / HR Business Partner


·Background with change and project management

·Strong customer management and people governance skills

·Background in process automations

Desirable competencies:

Data Analytics: Sources data and information from internal or external subject matter experts as required. Conducts systematic in-depth research and analysis into issues of varying complexity within area of technical specialism. Initiates, defines and leads the development and communication of effective reports to key stakeholders, including executive/senior management.

Business Acuity: Develops and maintains expert knowledge in relevant FedEx principles, processes, tools and best practices; current and forthcoming external requirements (can include Country/Regional regulations) and current/emerging market trends and practices within area of expertise. Provides expert advice proactively and on request, which may include advising on appropriate solution for complex or unique issues. Shares knowledge with peers and management.

Agility: Develops, recommends and executes tools and processes to assist in the achievement of goals within area of expertise. Applies diverse but structured tools to achieve results or develop new or enhanced services. Develops and delivers training for internal customers or vendors within area of expertise as appropriate.

Strategic Workforce Management: Identifies and develops goals, which may include forecasts, relating to business initiatives and projects within remit in alignment with divisional and corporate goals. Demonstrates understanding of factors influencing goal achievement communicates to key stakeholders and secures commitment. May develop and present business or project plans to management. Contributes to the review of business cases/plans.

Employee Relations and Compliance: Ensures on-going compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. May include review of policies or standards to ensure compliance or design of new policies/ standards if appropriate. May complete department level audit and notifies management of any non-compliance issues as they arise.

Digitalization & Process Automations (Project Management): Leads projects and initiatives, which may be cross functional and involve internal and external experts. Completes post-implementation review to identify lessons learned and recommend corrective actions.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.