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Req ID: 52630

Quality Manager

Facility Operations
  • Company: FedEx Supply Chain
  • Category: Facility Operations
  • Employment Type: Full Time
  • Worker Sub-Type:
  • Scheduled Weekly Hours:
  • Remote: No
  • Location:
    • Plainfield, IN, United States
    • Mooresville, IN, United States


AboutFedEx Supply Chain

FedExSupply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in thethird-party logistics industry offering a diverse service portfolio thatenables commerce for businesses. With a proven track record of innovation andoperational excellence, FedEx Supply Chain takes a consultative approach tooptimize logistics processes, implement innovative technology and drivecontinuous improvement. By leveraging best practices and the world-renownedFedEx network, FedEx Supply Chain delivers leading solutions that provideflexibility, enable scalability and improve cost-effectiveness for customers.Through more than 11,000 employees, 130 operations and 35 million square feetof warehouse space, FedEx Supply Chain manages nearly 150 million packages andprocesses 358 million returns each year. For more information, go



  • Astrong FedEx brand consistently ranked among the world’s most admired andtrusted employers.
  • Atop notch leadership team with the experience needed to grow and develop yourcareer.
  • Anopen mind for new ideas and creative methods.
  • Astrong compensation and benefits package, including health, vision, dental,401k with a strong match and much more!


TheManager, Quality will be leading and implementing an industry leading QualityManagement System for the organization. The incumbent will be accountable tobuild a plan to roll out a Quality Management System for new businesstransitions/start-ups. This position will be the champion for all document workflow/procedures relevant to the company Quality Management System standards.


This position will beresponsible for…..

  • Manages at least 2 fulltime exempt direct reports.  Managementresponsibilities include, but are not limited to hiring, coaching, skillsdevelopment, recognition and rewards, staff productivity and performance managementto include disciplinary actions up to and including termination. 
  • Plans, organizes,staffs, directs and controls the day-to-day operations of the department;develops and implements policies and programs as necessary.
  • Develops and managesthe department budget, ensures compliance and addresses variances and otherbudget concerns.
  • Implementing qualitystrategies/systems and developing initiatives to improve work processes at sitelevel.
  • Assuring sitecompliance to specific account or site standards and regulatory requirements atall levels.
  • Quantifying, seekinglong-term solutions and reviewing corrective action plans to non-conformingwork processes and product damage, expiry, etc., within this facility.
  • Implementing trainingprograms, as required, to improve site performance.
  • Performing internalaudits on the quality system and reporting findings with request for correctiveactions.
  • Continuing developmentof current accounts.
  • Establishing andimplementing service surveys on regular basis with reporting to internal andexternal management.
  • Assuring accuratedisposition of non-conforming product including management of product damage,expiry, quarantine, holds, returned goods and recalls, ensuring that allinformation is properly communicated to customer concerning non-conformingproducts.
  • Providing assistance tothe Facility Manager on special projects as required.
  • Assuring the day to dayfacility operations meet all productivity, safety, and quality objectives.
  • Providing leadershipand direction to the facility employees.

You might be a great fit if….

  • Bachelor’s Degree in related field preferred and 8+ years of relevant experience.
  • In lieu of degree, high school diploma or GED and 10+ years of relevant experience.
  • Span of control must be at a department level or above.
  • Ability to multi-task in a fast pace dynamic environment with tight deadlines a must.
  • Computer literacy at high level to include Microsoft Excel, Word, Access, etc.
  • Excellent written and verbal communication skills.
  • Customer service driven.
  • Strong team player.
Physical/Cognitive Requirements

With or without accommodation:

  • Ability to follow policies and procedures.
  • Ability to read, write and interpret information.
  • Ability to add, subtract, multiply and divide.
  • Ability to use hands to manipulate, handle, or feel.
  • Ability to sit/walk/stand for up to 8 hours per day. 
  • Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

Working Conditions

General office environment that is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.  Work is generally performed within an office environment with standard office equipment available.


The above information is only an illustration of the general nature and level of work performed by the employee within this classification.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

FedEx Supply Chain is an equal opportunity employers. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.  The FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact
** Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training and a candidate’s work experience.

Pay Range: 73235.0 (Min) - 106097.0 (Mid) - 138959.0 (Max) Yearly