Sales Solution specialists- Data Analysts (Senior/Analyst/Associate)
Description
Sales Solution specialists -
About the role: Under close supervision, perform customer research, perform analysis using available reports and dashboard provided, and execute standard operating procedures required for daily Sales support functions. Responsible for the timely completion of defined processes and procedures ensuring accuracy, completeness and compliance with service-level agreements (SLA) and internal standards. Identify anomalies and make decisions based on rules and procedures to resolve. For more complex issues, elevate for assistance. Strong interpersonal, written and oral communication skills. Frequently conducts basic moderate analysis to solve problems or answer questions. Occasional interaction with US based and regionally based sales professionals.
Grade :T4
"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"
What your main responsibilities are :
The Key responsibilities of this role are:
- Perform defined procedures and processes with accuracy and completeness
- Ensure time commitments and deadlines are met
- Verify data and execute procedural check to ensure process consistency and data quality
- Utilize computer technology to perform tasks associated with correcting the customer structure
- Engage and interact with Sales (as needed) to understand a customer’s organizational structure including physical locations
- Conduct web-based research and leverage other internal analytical tools as needed to perform job duties
- Use appropriate communications methods to understand and share information with sales, leadership, and broader team
- Prepare, analyze and interpret reports, as required, and make recommendations for areas of improvement in standard operating procedures or territory optimization standards
- Perform ad-hoc reporting and analysis, as needed
- Facilitate calls with multiple stakeholder groups including management from Sales, Solutions, HR or Legal
- Supports work that is cross functional in nature and requires interaction with other teams and may include but not be limited to Sales, TP&O, GSO, Revenue Services, Pricing, Sales Support, Compensation, Vendors and IT
- Assume informal leadership role by consistently evaluating current standard operating procedures (SOPs), making recommendations to management on needed changes to SOPs as the business evolves, and educating or mentoring less experienced team members related to new processes and new information
- Review, gain proper management approvals and execute exceptions to standard operating procedures
- Completes assigned work that involves some ambiguity, and uses analytics, decision making, and implementation plans to provide clarity and remove uncertainty.
- Regularly establishes clear plans and timelines to ensure successful execution of day-to day tasks and projects
- Builds trust with peers, stakeholders and management by being considered as an SME for sales support domain
- Regularly seeks additional tasks and responsibilities, demonstrating the initiative to handle more complex assignments
- Establishes confidence and independence in adapting to changing environments and situations and helps peers to support them through the transition as well
- Consistently demonstrates ability to solve problems in unique and innovative ways by independently finding innovating solutions to problems posed by their team or those teams they support
- Regularly collaborates with peers and demonstrates dedication to teamwork
Supports the escalated issues that cannot be solved by a Sales Support Specialist I (SI) - Accepts ownership for business at risk scenarios
- Analytical skills with the ability to manage and interpret large datasets
- Experience in process improvement and root cause analysis
- Project Management skills including collaboration with cross functional teams.
- Strong interpersonal and communication skills
- Demonstrated ability to work and produce results independently
- Proficiency in Excel and reporting platforms
- Experience in Sales support functions is a must
What we are looking for :
Education: Bachelor's degree or equivalent in Computer Science, MIS, Mathematics, Statistics, or similar discipline. Master's degree or PhD preferred.
Relevant work experience as in data analysis based on the following number of years:
Standard I: Two (2) years
Standard II: Three (3) years
Senior I: Four (4) years
Senior II: Five (5) years
Knowledge, Skills and Abilities
• Fluency in English
• Analytical Skills
• Accuracy & Attention to Detail
• Numerical Skills
• Planning & Organizing Skills
• Presentation Skills
• Statistical Knowledge
• Data Modeling and Visualization Skills
What we are looking for :
Education: Bachelor's degree or equivalent in Computer Science, MIS, Mathematics, Statistics, or similar discipline. Master's degree or PhD preferred.
Relevant work experience as in data analysis based on the following number of years:
Standard I: Two (2) years
Standard II: Three (3) years
Senior I: Four (4) years
Senior II: Five (5) years
Knowledge, Skills and Abilities
• Fluency in English
• Analytical Skills
• Accuracy & Attention to Detail
• Numerical Skills
• Planning & Organizing Skills
• Presentation Skills
• Statistical Knowledge
• Data Modeling and Visualization Skills
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
