FedEx Careers

Senior Customer Account Services Agent

Memphis, Tennessee
Customer Service

Job Description

Requisition ID: POSTING-3-101303
Company: FedEx Services
Job Title: Senior Customer Account Services Agent
Job Requisition Number: RC116416
Category: Customer Service
Memphis, Tennessee 38116
United States

To provide quality service at an advanced level to customers involving billing or service problems, and resolve these problems to the mutual satisfaction of the customer and the company.

Minimum Qualifications:
High school diploma/GED. Four (4) years invoicing or customer service experience, (e.g. invoice adjustments, vendor accounting, credit and collections or trace departments) in a heavy customer environment, which includes one year of directly related domestic and/or international billing or invoice adjustment experience. Good communication skills (written and verbal).

Submit applications and answer the questionnaire by close of business on December 14, 2018. Relocation is not available.

Pay code: J4

Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.

Here are some of the recognitions FedEx has received from the past couple of years:

  • FORTUNE “World’s Most Admired Companies” – 2016
  • Corporate Responsibility Magazine “100 Best Corporate Citizens” – 2016
  • InformationWeek “Elite 100” – 2016
  • Women’s Business Enterprise National Council “America’s Top Corporations for Women’s Business Enterprises” - 2016
  • Reputation Institute “World’s Most Reputable Companies” – 2015
  • Black Enterprise “40 Best Companies For Diversity” – 2015

When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click ‘Apply’ and tell us more about yourself.

EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.