Sr. Customer Support Representative

Job Description

Company: FedEx Services
Job Title: Sr. Customer Support Representative
Job Requisition Number: RC203802
Category: General
Memphis, Tennessee 38116
United States

To provide assistance to customers on delivery information and resolutions to service complaints; to communicate with customers experiencing service or delivery problems and to resolve the problems to the customer's satisfaction through researching, monitoring package movement through to delivery, and/or providing the necessary remedy to the customer's complaint.

Network: Domestic Trace
Call Center Hours of Operation - Monday- Saturday; 7:00AM-8:00PM CST
Start Date of Position - December 9, 2018
Training Dates for Position - Up to 6 Weeks
Shift Hours for the Position - Shift may be assigned anytime between the hours of operation and are bid and based on company continuous service.
Minimum Qualifications:
High school diploma/GED. Four (4) years experience in a heavy customer contact environment. Must possess good pc skills and a thorough knowledge of windows based applications. Strong written and oral (telephone) communication skills. Willingness to work different shifts and weekends/holidays based on business needs. Ability to work variable shifts.

Application Criteria / Deadline:
Upload an updated copy of resume (including current work experience and list the month and year worked for employment history) and answer screening questionnaire by close of business on Wednesday, October 23, 2019 in order to be considered.


Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.

Here are some of the recognitions FedEx has received from the past couple of years:

  • Fortune "World’s Most Admired Companies" – 2019
  • Forbes "Best Employers for Diversity" - 2019
  • Reputation Institute "World\’s Most Reputable Companies" – 2019
  • National Business Inclusion Consortium "Best-of-the-Best Corporations for Inclusion" - 2019
  • Women\’s Business Enterprise National Council "America’s Top Corporations for Women’s Business Enterprises" - 2018
  • Corporate Responsibility Magazine "100 Best Corporate Citizens" – 2018
  • Black Enterprise "50 Best Companies For Diversity" – 2018

When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click ‘Apply’ and tell us more about yourself.

EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.