Associate Tech Solution Specialist
Requisition ID: POSTING-3-94862
Job Title: Associate Tech Solution Specialist
Job Requisition Number: RC104195
Category: Information Technology
Plano, Texas 75024
Position Summary and Essential Duties:
Under close supervision provides technical support of hardware, systems, sub-systems and/or applications utilizing telephone and remote diagnostic capabilities. May provide feedback and customer support regarding product performance problem and suggested solutions. May support a team of field service technicians and monitor, and otherwise assist lower level service technicians.
Job Specific Information:
Under close supervision provides second-level technical help desk support to internal customers experiencing technical issues including hardware, software, networking and other computer-related technologies. Typically provide support via telephone or electronic mode of communication. Responsible for the timely process through which problems are evaluated, controlled, including problem recognition, research, isolation, resolution and follow-up steps. Responsible for feedback to level one, updating knowledge base articles, and possible training of fellow resources on new/updated products. Typically involves the use of problem management database and help desk systems.
Relocation assistance is not available for this position.
Associates Degree/Equivalent in computer technology, engineering technology. Requires two (2) years directly related experience. Bachelor's degree may count as experience. Working knowledge of MS Windows desktop operating system. Strong customer orientation, interpersonal and oral communication skills. Must be able to communicate with customers effectively and present ideas and solutions in a user-friendly language. Must be able to use a telephone, keyboard, and view a computer screen.
To apply for this position, please upload current copy of your resume and complete the required screening questionnaire by close of business on November 18, 2018, in order to be considered.
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.
Here are some of the recognitions FedEx has received from the past couple of years:
- FORTUNE “World’s Most Admired Companies” – 2016
- Corporate Responsibility Magazine “100 Best Corporate Citizens” – 2016
- InformationWeek “Elite 100” – 2016
- Women’s Business Enterprise National Council “America’s Top Corporations for Women’s Business Enterprises” - 2016
- Reputation Institute “World’s Most Reputable Companies” – 2015
- Black Enterprise “40 Best Companies For Diversity” – 2015
When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click ‘Apply’ and tell us more about yourself.
EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.