FedEx Careers

Global Support Agent

Plano, Texas

Job Description

Requisition ID: RC40004-3
Company: FedEx Services
Job Title: Global Support Agent
Job Requisition Number: RC40004
Category: General
Plano, Texas 75024
United States

To assist in resolving complex customer account issues, concerns and/or procedures. To ensure timely and accurate invoicing, recording and settlement of airfreight charges. To develop procedures and coordinate work shift scheduling operations analysis. To balance and maintain bank deposits and check request records. To design, develop, schedule, instruct and otherwise coordinate departmental training programs.

Minimum Qualifications:
High school diploma/GED. Five (5) years clerical accounting/bookkeeping or related general business experience which includes two (2) years experience in adjusting air freight invoices or customer contact experience with some scheduling, responsibility. Strong personal computer, strong analytical, organizational and communication skills. Some travel may be required.

Heavy Collections experience, Intermediate to Advanced Excel , High Paced call center experience

Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.

Here are some of the recognitions FedEx has received from the past couple of years:

  • FORTUNE “World’s Most Admired Companies” – 2016
  • Corporate Responsibility Magazine “100 Best Corporate Citizens” – 2016
  • InformationWeek “Elite 100” – 2016
  • Women’s Business Enterprise National Council “America’s Top Corporations for Women’s Business Enterprises” - 2016
  • Reputation Institute “World’s Most Reputable Companies” – 2015
  • Black Enterprise “40 Best Companies For Diversity” – 2015

When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click ‘Apply’ and tell us more about yourself.

EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is commited to diversifying its workforce.