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Sr. Engineering Specialist - Contact Center Engineer
Requisition ID: RC43435
Job Title: Sr. Engineering Specialist - Contact Center Engineer
Job Requisition Number: RC43435
Collierville, Tennessee 38017
Position Summary and Essential Duties:
Under limited supervision, performs one or more of the following activities: configuration management, system administration, security administration, network administration, development system implementation, production system implementation. Responds to issues related to environment, hardware, system, and / or software and implements resolution across technology areas. Supports multiple systems simultaneously, and provides leadership for large project efforts. Provide support or lead activities related to change management, outage management and / or project management.
Skills/Knowledge Considered a Plus:
- Cisco Contact Center experience
- CTI integration
- IVR-Interactive Voice Recognition
- 800 Networking
- Omni Channel integration
- Speech Analytics
- Collierville, TN
Relocation is not available for this position
Bachelor's Degree in Computer Science, Engineering, or Information Systems and / or equivalent formal training or work experience. Five (5) years work experience in information technology or engineering environment. A related advanced degree may offset the related experience requirements.
To apply for this position, please upload current copy of your resume and complete the required screening questionnaire by close of business on March 22, 2018 in order to be considered.
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.
Here are some of the recognitions FedEx has received from the past couple of years:
- FORTUNE “World’s Most Admired Companies” – 2016
- Corporate Responsibility Magazine “100 Best Corporate Citizens” – 2016
- InformationWeek “Elite 100” – 2016
- Women’s Business Enterprise National Council “America’s Top Corporations for Women’s Business Enterprises” - 2016
- Reputation Institute “World’s Most Reputable Companies” – 2015
- Black Enterprise “40 Best Companies For Diversity” – 2015
When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click ‘Apply’ and tell us more about yourself.
EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.