FedEx Careers

Customer Solutions Agent

Orlando, Florida

Job Description

Requisition ID: RC46584-1
Company: FedEx Services
Job Title: Customer Solutions Agent
Job Requisition Number: RC46584
Category: General
Orlando, Florida 32810
United States

To provide a single point of contact in revenue operations for sales related, credit card company and high dollar adjustment requests. To assist and ensure the resolution of complex customer account issues, concerns and/or procedures through troubleshooting, extensive research and analysis. To balance and maintain bank deposit and check request records.

Minimum Qualifications:
High school diploma/GED. Four (4) years invoicing or customer service experience or four years experience in a corporate customer contact environment using extensive troubleshooting and problem solving skills. One year experience as a customer account services agent. Strong analytical, organizational and communication skills (written and verbal). Some travel may be required.

Application Criteria / Deadline:
To apply for this position please upload your current resume and complete online questionnaire by close of business day on Tuesday, March 27, 2018.

Relocation assistance is not available.

Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.

Here are some of the recognitions FedEx has received from the past couple of years:

  • FORTUNE “World’s Most Admired Companies” – 2016
  • Corporate Responsibility Magazine “100 Best Corporate Citizens” – 2016
  • InformationWeek “Elite 100” – 2016
  • Women’s Business Enterprise National Council “America’s Top Corporations for Women’s Business Enterprises” - 2016
  • Reputation Institute “World’s Most Reputable Companies” – 2015
  • Black Enterprise “40 Best Companies For Diversity” – 2015

When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click ‘Apply’ and tell us more about yourself.

EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.