FedEx Careers

Manager Contact Center

Collierville, Tennessee
Customer Service

Job Description

Requisition ID: RC49351-1
Company: FedEx Services
Job Title: Manager Contact Center
Job Requisition Number: RC49351
Category: Customer Service
Collierville, Tennessee 38017
United States

Manage and support the activities of employees responsible for help desk support for external customers experiencing technical issues. Capture accurate data used in the analysis of customer and operating problems.

Skills/Knowledge Considered a Plus:

  • Evaluating customer requirements needs during RFP/RFQ process when Call Center activities are required
  • Experience working across multiple operating companies/entities and customers. 
  • Experience in managing a team

Minimum Qualifications:
Bachelor’s Degree/equivalent. Five (5) years experience in a directly related field. Thorough knowledge of program management, development, technology implementation, field services or technical support. Ability to interface with and influence customers. Strong verbal and written skills. Strong basic management, human relations, and communication skills.

Domicile / Relocation Information:
This position will be located in Collierville, Tennessee.  Relocation assistance may be available.

Application Criteria / Deadline:
To apply for this position, upload current copy of Resume and answer screening questionnaire by close of business on Tuesday, March 27, 2018  in order to be considered.


Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.

Here are some of the recognitions FedEx has received from the past couple of years:

  • FORTUNE “World’s Most Admired Companies” – 2016
  • Corporate Responsibility Magazine “100 Best Corporate Citizens” – 2016
  • InformationWeek “Elite 100” – 2016
  • Women’s Business Enterprise National Council “America’s Top Corporations for Women’s Business Enterprises” - 2016
  • Reputation Institute “World’s Most Reputable Companies” – 2015
  • Black Enterprise “40 Best Companies For Diversity” – 2015

When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click ‘Apply’ and tell us more about yourself.

EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.