Supervisor, Quality
Description
Shift
Quality Supervisor
Monday-Thursday 6:00am-4:30pm
Edwardsville, KS
The Quality Supervisor oversees the department responsible for compliant and efficient internal quality systems related to the packing of drug substances and drug products. This role ensures product safety, quality, and legality while supporting site and network-level safety programs and driving continuous improvement across packaging operations.
Primary Responsibilities
- Oversee quality functions for display and packaging operations, including batch record review, FDA-regulated labeling, and inspections.
- Manage Quality Investigation Reports (QIRs), including root cause analysis, CAPAs, change controls, and periodic product reviews.
- Address consumer complaints and identify gaps in the Quality Management System (QMS).
- Provide compliance guidance for display, promotional packaging, and FDA-regulated labeling.
- Support customer product recall and quality hold processes by overseeing product traces and removals.
- Ensure inspection readiness and compliance with customer QMS standards.
- Facilitate use of unreleased product in packaging operations with customer approval.
- Support quality objectives, metrics, and strategic initiatives jointly defined by the customer and company.
- Act as a liaison with customer supply planners and internal stakeholders.
- Lead internal Level I audits and SOP reviews per published schedules.
- Provide training as a subject matter expert to the Quality Department and facility staff.
- Support continuous improvement projects using Operational Excellence principles.
- Implement and maintain the company’s Safety Management System.
- Lead the site Safety Committee and related safety programs.
- Demonstrate advanced knowledge of FDA standards, GMPs, and quality systems.
- Work independently and manage multiple projects while adapting to changing business needs.
Requirements, Perks, and Benefits (US – Exempt)
Physical & Cognitive Requirements (With or Without Accommodation)
- Ability to follow policies and procedures.
- Ability to read, write, and interpret information.
- Ability to add, subtract, multiply, and divide.
- Ability to use hands to finger, handle, or feel.
- Ability to sit, walk, or stand for the duration of the shift.
- Must possess visual acuity to perform essential job functions.
- Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
- Ability to lift/carry items up to 50 pounds.
Equal Opportunity Employer
FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (for U.S. applicants and employees only). Please click below to learn more:
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
Perks and Benefits at FedEx Supply Chain (FSC)
- Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
- Tuition reimbursement program
- Holiday pay and accrued paid time off programs offering both Vacation and PTO
- Medical, dental, vision, and voluntary benefits available on day one
- Basic life insurance
- Basic AD&D coverage
- Supplemental Life and Supplemental AD&D
- Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
- Paid parental leave for both moms and dads
- Paid bereavement and jury duty
Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate’s work experience.
Job Disclaimer (US)
Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.
