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Customer Technology Consultant
Requisition ID: 19105
About FedEx Supply Chain
FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.
- A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.
- A top notch leadership team with the experience needed to grow and develop your career.
- An open mind for new ideas and creative methods.
- A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!
FedEx Supply Chain has an immediate opening for a Customer Technology Consultant to be responsible for all tasks related to the management and technical services supporting customers in FedEx Supply Chain business units. This includes management of overall customer programs from an IT perspective, customer relations, service delivery and performance as well as projects. Management of customer programs, projects and support will span multiple systems, applications, interfaces, B2B communications, and interactions with customer systems.
This Position Will Be Responsible For…..
- Oversee various customer programs, customer relations, projects, and support activities.
- Effectively partner with and build solid relations with internal and external customers, corporate IT team members and other business partners.
- Provide direction to onsite and remote IT teams that are part of a matrix organization.
- Manages and acts as single point of contact for all phases of software development, production support and systematic reporting including but not limited to: planning, analyzing and assisting in the design of application enhancements, reports and tools for internal operations and the external customer.
- Monitors all production support processes and activities including defect identification and resolution including transactional integrity to meet service levels.
- Reviews and Monitors all systematic reporting tools relating to the summary and detailed billing claims activities including initial submission, defect resolution and re-submission events.
- Maintains comprehensive action item logs and IT metrics package to ensure continuous improvement activities
- Works closely with the business owner acting as subject matter expert on system capabilities, interfaces and customer touch points.
- Interfacing with the customer and the project management team regarding user needs to promote an environment of user cooperation and satisfaction.
- Analyzes, interprets and summarizes data in preparation of statistical and analytical reports, gathers and maintains all production and quality audit tracking.
- Schedules and acts as primary facilitator for weekly or as required IT meetings providing and maintaining products for status, issues and risks related to program activities.
- Takes an active role in strategic planning activities related to the program.
- Follow corporate vision, mission and values in daily activities following the highest ethical standards in all activities undertaken.
- Keeps current on supply chain technologies, capabilities and trends.
- Bachelor’s Degree in Information Management related field preferred and 6 years of relevant experience.
- In lieu of degree, high school diploma or GED and 8 years of relevant experience.
- Must have working knowledge of SQL, Relational DB, Unix shell, and Oracle Forms 6i/11g.
- Must have knowledge of Microsoft Applications: Word, Access, Excel, PowerPoint, and Project.
- Must have working knowledge of Supply chain Systems specifically middleware applications, client server applications, versioning software such as CVS, TOAD and other tools a strong plus.
- Extensive systems integration experience with transactional interfaces.
- Strong business knowledge and understanding in all of the following areas: Supply Chain applications such as Order Management, Inventory, Manufacturing Execution or Warehouse Management.
- Technical services knowledge and understanding for computing devices in the following areas: New Product Introduction, testing/diagnostics, software/BIOS installation and configuration.
- Knowledge of reporting services/applications such as: Oracle BI, SharePoint.
- Excellent Communication Skills with high degree of verbal and written proficiency both technical and operational.
- Use and support of structured processes and techniques. Knowledge and experience in a SSAE-16/SSAE18 SOC and IT General Controls.
- Knowledge of enterprise hardware platforms such as LINUX, Windows, Oracle relational databases preferred.
- Outgoing, action oriented self-starter who enjoys a fast paced dynamic environments.
If this isn’t the job for you perhaps you have a friend who would be a perfect fit! Please send them this link by clicking the "Share" icon above or have them apply online by clicking here and searching our openings.
ADA – FedEx Supply Chain will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.
FedEx Supply Chain is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. FedEx Supply Chain participates in E-Verify.