FedEx Careers

Operations Manager II

Tobyhanna, Pennsylvania
Warehouse & Distribution

Job Description

Requisition ID: 19274

About FedEx Supply Chain

FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to


We Have…

  • A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.
  • A top notch leadership team with the experience needed to grow and develop your career.
  • An open mind for new ideas and creative methods.
  • A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!



The Operations Manager is responsible for the safe execution of daily operational plans and strategies, to manage, lead and allocate resources, disseminate information to teammates, ensure compliance with key processes while achieving safety, quality, efficiency and financial KPI’s.


Primary Responsibilities

  • ·        Manages at least 2 managers in operations.
  • ·        Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, staff productivity and performance management to include disciplinary actions up to and including termination.
  • ·        Identify and coordinate daily activities of a 500+ FTE facility; inspire your team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge.
  • ·         Must have experience working in complex, multi-divisional, multi-tenant, High Peak Temp Volume, Multiple lines of business, highly automated and 1M square feet operation.
  • ·         Directing the operational aspects of the facility.
  • ·         Knowing and evaluating operational productivity goals, monitoring daily and ensuring goals are achieved on all shifts.
  • ·         Ensuring/reinforcing the Company teammate culture is being fostered in the facility.
  • ·         Assuring the attainment of facility production, quality and safety objectives.
  • ·         Reviewing and assuring the accuracy of required production and inventory reports.
  • ·         Coordinating and conforming to the operational aspects of the Company's Core Excellence Program and audit regularly to ensure full compliance.
  • ·         Planning, monitoring and managing actual performance against operational portions of the budget; this includes, but is not limited to, proper management of departmental staffing levels, overtime and overall operational headcount.
  • ·         Leading operational initiatives to ensure inventory accuracy goals are met.
  • ·         Ensuring shipment and loading accuracy on all shifts.
  • ·         Implementing process improvement programs utilizing Quality Driven Management methodologies.
  • ·         Providing assistance to the General Manager on special projects as required.
  • ·         Collaborate across departments to drive optimal productivity; foster an environment in which diverse backgrounds are respected and valued.
  • ·         Ensure performance plans are set, maintained, and continuously improved; generate creative solutions to identify improvements in processes.
  • ·         Manage a safe workplace by advocating safety training and accident preparedness.

You might be a great fit if…



  • Bachelor’s Degree in Logistics, Industrial Engineering or other related operations discipline is preferred. Alternatively, military rank at E-6-7/or O-2-O3. 
  • A minimum of 6-8 years of supervisory experience, preferably in a logistics environment responsible for WMS, QDM, LMS, P&L and talent management.
  • In lieu of degree, military, high school diploma or GED and 8+ years of relevant experience.
  • Knowledge of healthcare regulations and requirements, strongly preferred.
  • Demonstrated leadership qualities with ability to lead other leaders.
  • Excellent organizational skills and the ability to prioritize.
  • Experience with Six Sigma or quality management methodologies and/or Green Belt certification preferred.
  • Strong analytical skills.
  • Previous team building experience preferred.Previous budget planning and P/L exposure a plus.




Interpersonal Effectiveness – Have positive and dynamic management style, combined with superior communication skills and high credibility; able to gain followership and attain buy-in from internal stakeholders; capable of successfully navigating a complex organizational matrix.


Business Knowledge  Thorough understanding of relationships among markets, customers, competitors, and financials, develops plans and ensures resources are in place to support the Company’s strategic plan.


Change Management – Acts as a change agent looking for opportunities to continually improve processes and workplace. Values innovation, encourages creativity among teammates, and is willing to take calculated risk to make positive change happen. Regularly elicits new ideas from teammates and actively involves him/her and others in change to ensure cooperation and commitment.


Talent Development and Management – Be a “player-coach” and proven manager/developer of people; capable of hiring, managing, developing and motivating strong teams.


Results Oriented – Possess a collaborative, yet relentless approach to process improvement and team management in order to achieve best in class results, especially around cost, cycle time/throughput, and customer service.


Customer Management – Develop, foster and grow positive and professional relationships with executive level customers and colleagues.


Physical/Cognitive Requirements

With or without accommodation:


1.     Ability to follow policies and procedures.

2.     Ability to read, write and interpret information.

3.     Ability to add, subtract, multiply and divide.

4.     Ability to use hands to finger, handle, or feel.

5.     Ability to sit/walk/stand for up to 10 hours per day. 

6.     Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.

7.     Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

8.     Ability to lift/carry items less than 40 pounds.


Working Conditions


Work is performed in a general warehouse environment on a concrete surface with adequate lighting.  Temperatures can be very hot during the summer months and very cold during the winter months.  Workspace can be very dusty and occasionally noisy due to traffic of motorized vehicles operating.



If this isn’t the job for you perhaps you have a friend who would be a perfect fit! Please send them this link by clicking the "Share" icon above or have them apply online by clicking here and searching our openings.


ADA – FedEx Supply Chain will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.


FedEx Supply Chain is an equal opportunity and affirmative action employer.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. FedEx Supply Chain participates in E-Verify.


Job ID: 19274

Schedule: Full-time