FedEx Careers

Customer Service Representative 1st Shift

York, Pennsylvania
Warehouse & Distribution

Job Description

Requisition ID: 19385

About FedEx Supply Chain

FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to

We Have….
  • A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.
  • A top notch leadership team with the experience needed to grow and develop your career.
  • An open mind for new ideas and creative methods.
  • A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!

General Summary…

The Customer Service Representative II will mainly be responsible for the customer facing relationship. The incumbent will monitor shipments in transit to ensure delivery is complete, ensure systems are updated, generate various reports for internal/external customers, assist with appointment confirmations,
document management, and support other projects assigned to the department.

This Position Will Be Responsible For…

1.   Track shipments and packages and perform system validations.
2.   Compile executive level reports through Warehouse Management System

      (WMS) and specific customer systems.
3.   Communicate key procedures and processes to executive level management.
4.   Administer customer information in company systems.
5.   Coordinating appointments for inbound/outbound freight.
6.   Point of contact for any web-based systems and user training.
7.   Maintain business critical customer/department documents.
8.   Ability to use Root Cause Analysis to determine outcomes of high priority

9.   Other projects and assignments.

You might be a great fit if…
1.   High School Diploma or GED required.
2.   Four (4) years’ experience in previous Customer Service interface
      position preferred.
3.   Advanced Microsoft Office Skills including Outlook, Excel, and Word.
4.   WMS experience preferred.
5.   Previous production experience preferred.
6.   Excellent verbal and written communication skills.
7.   Customer service driven.
8.   Strong team player.

Physical/Cognitive Requirements
With or without accommodation:
1.   Ability to follow policies and procedures.
2.   Ability to read, write and interpret information.
3.   Ability to add, subtract, multiply and divide.
4.   Ability to use hands to finger, handle, or feel.
5.   Ability to sit/walk/stand for up to 10 hours per day.
6.   Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
7.   Must possess visual acuity, i.e., close, distance, and color vision, depth
      perception and the ability to adjust focus.
8.   Ability to lift/carry items less than 25 pounds regularly and 50 pounds on


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ADA – FedEx Supply Chain will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.


FedEx Supply Chain is an equal opportunity and affirmative action employer.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. FedEx Supply Chain participates in E-Verify.

Job ID: 19385

Schedule: Full-time